Samsung Mobile chief vows to earn the users' trust back

13 October 2016
The head of Samsung Mobile, Dong-Jin Koh, has vowed to restore trust of consumers by exposing the problem.

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mmj321, 13 Oct 2016It'll be even worse than the n7 fiasco ... If they lose the... moreFor me If they released Note 8 and Priced it in particularly reasonable, that would definitely attract me to buy it.
Because they for sure won't repeat Note 7 Mistake.

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    • AnonD-422846
    • f{9
    • 14 Oct 2016

    And he vows to get the mobile more and more and more costly which would cost arms and legs too . Once he has got all the money . He'd declare publicly that he is to happy to gain all the trust back

      • S
      • Samsung User
      • F4m
      • 14 Oct 2016

      We feel you, dont give up. Any company will facing deep darkest bad issue within their entire years with others as well.
      Dont give up!

        • c
        • coconut gelatine
        • SvM
        • 14 Oct 2016

        AnonD-212284, 14 Oct 2016Smartphone era already on its peak and is going downhill. S... moreare you talking about nokia? (evil laugh)

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          • Jonas
          • p36
          • 14 Oct 2016

          Samsung made so far a brilliant line of Note devices. What I most hated about Samsung and why never again, was Android updates that come way later than other brands. Most important, I find short 2 years of updates for a high end device. Even security fixes were extremely rare. The only good news is that older Note devices can still perform great with an alternative ROM.

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            • AnonD-212284
            • 7X9
            • 14 Oct 2016

            Smartphone era already on its peak and is going downhill. Samsung is failing on battery issues. Apple is removing the headphone jack for unbelievable reason. 2 biggest mobile corporations will plummet in a few years maybe some company will rise for vengeance. (Evil laugh). Annually phone upgrades had been incremental they need to make some magic to gain consumer's needs.

              • M
              • Mkdc
              • 5Mb
              • 14 Oct 2016

              AnonD-507785, 14 Oct 2016I think you got it all wrong, my friend. 20-30 millions of ... moreI read somewhere that note 7 projected total lifetime sales would be about 19 millions so i just gave a random 20-30 millions number range for my example that samsung would still be volume king without note 7 sales

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                • Mkdc
                • 5Mb
                • 14 Oct 2016

                Wrath, 13 Oct 2016I know right. I don't really see why they like iPhone so mu... moreApple's brand is a premium brand and their hardware and software work in harmony, it offers at least double years of os updates compared to the longest from android oem, and it has a "it just works" philosophy, and least vulnerable of all three mobile os. On paper, whatever i just wrote previously doesn't sound impressive next to numerical specs, but people who use iphones and apple hardware know what i mean. Major drawback for iphones is that to be able to transfer contents such as pirated movies and music, it takes someone savvy enough to do it while it's as easy as 1-2-3 on android.

                  This guy should be resigning as we speak!

                    • ?
                    • Anonymous
                    • v{u
                    • 14 Oct 2016

                    Microsoft never did something like this even for that serious touch issue in lumia 535. They played mind games. Even proud of Samsung. Never buy windows phone again. Biggest recent mistake in my life.

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                      • Anonymous
                      • vV5
                      • 14 Oct 2016

                      I remember when Samsung ditch Apple... I think about #bendgate. But what now? Battery?

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                        • Jarret
                        • 25G
                        • 14 Oct 2016

                        That's why Samsung is better than Apple...

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                          • lol
                          • PB%
                          • 14 Oct 2016

                          ever since i dont trust samsung's quality and its products. from tv to printer to mobile phone.

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                            • AnonD-136290
                            • X{Y
                            • 14 Oct 2016

                            Please release the real findings about the Note7.
                            Please release a Note7 replacement if the Note7 has really been retired from the market.

                            No, we will not settle for the S Series.

                              • ?
                              • Anonymous
                              • uu4
                              • 14 Oct 2016

                              Anonymous, 13 Oct 2016Trustworthy leader. This is the kind of man we need in the ... moreThat was Samsung too. "You are inserting the stylus wrong" lol

                                mmj321, 13 Oct 2016It'll be even worse than the n7 fiasco ... If they lose the... moreI agree, don't ever buy another Samsung, buy a dictionary instead.

                                  • D
                                  • AnonD-233861
                                  • k1B
                                  • 14 Oct 2016

                                  shamefurr dispray

                                    • ?
                                    • Anonymous
                                    • uu4
                                    • 14 Oct 2016

                                    AnonD-95629, 13 Oct 2016Don't worry Samsung, your apology is accepted. I still supp... moreWhy are you accepting their apology if you don't think they did anything wrong and the phone is fine? Weird.

                                      • ?
                                      • Anonymous
                                      • uu4
                                      • 14 Oct 2016

                                      Wrath, 13 Oct 2016the king will soon redeem its throneYour king not ours. We are a democracy :P

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                                        • AnonD-276592
                                        • vaS
                                        • 14 Oct 2016

                                        Tim Cook should bow for removing jack.