Samsung completes Galaxy Note7 investigation

23 January 2017
Battery design was to blame in original units, manufacturing defect in replacements.

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  • F
  • FaceGle
  • Q5i
  • 23 Jan 2017

Samsung is samsung, they already learned from their mistakes. And also, if they made mistake from one product, doesn't mean, the rest of their products will be the same too. Although, it's hard to gain the trust of the people to buy their smartphones again, but rest assured they gonna "*work*" for that.

    Anonymous, 23 Jan 2017And I expect that you will be their new "Top Management"? S... moreI bet if Samsung repeats this fiasco with the S8...their mobile phones devision will closedown

    Investors are moaning for the massive losses caused by that Note7 fiasco...

      • d
      • doc doc
      • amp
      • 23 Jan 2017

      SAMSUNG -note7-simple logical analysis==DESIGN fault NO SPACE for battery to expand -batteries when being charged or used tend to heat- MUST have 0.5MM expansion space along longitudinals ===SIMPLE SCIENCE.. DISGRACE OF SAMSUNG excuses ..CORPORATES literally get " away with murders.." look at the motorcars industry ..POLITICIANS +corporates mafias .. FREE press BASIC must .. media bravehearts needed ..

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        • Anonymous
        • uCm
        • 23 Jan 2017

        RaghavaZ, 23 Jan 2017"In case of original units, the tech giant said the battery... moreMoto z has very small battery compared to note7.

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          • Anonymous
          • 39x
          • 23 Jan 2017

          Anonymous, 23 Jan 2017so, samsung now blamed other parties for note7 fiasco? and ... morehope note related to judge lucy koh, we all know who paid her to corrupt the truth. Has someone paid Samo's losses to avoid the stinking facts here. Something smells hwre like rotten apl.........s

            AnonD-509373, 23 Jan 2017I would refrain from you using generalisations like "All sa... moreLol...I use a lot of Samsung products...TV,smart watch,washing machine...name it...i have it cause i buy their stuff with the assumption that they've quality and durability...but this time Samsung f*cked up and it cost them a lot of money.

            But i'm not here to brag about what i have...

            Samsung is at fault here and is just doing damage control...Note7 was a flop cause of a design fault...I don't see why Samsung fans here try to justify it...that's total B.S.

            Fortunately many Samsung die hard fans worship everything that Samsungs says...

            If Samsung f*cks up again with the S8...LOL...this mobile devision will closedown

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              • Anonymous
              • IVC
              • 23 Jan 2017

              PKC2008, 23 Jan 2017Hope every company is now serious about the quality of the ... moreSo you must be envy Qnovo battery charging tech.

                Anonymous, 23 Jan 2017so, samsung now blamed other parties for note7 fiasco? and ... moreAnd I do believe you on that battery comment.
                Forums are full of user complaints on that matter.
                Dont know how Samsung gets away with that for so long.

                  valevoorhees46, 23 Jan 2017are you for real? if they only care about profit then why d... moreThey knew vey well thousands of lawsuits from damaged users would cost them significantly more than to recall all devices. Get it?
                  Caused them 17 bill $ in revenue...
                  will cost them much more for loosing reputation...
                  People wont trust them anymore for their money.
                  And rightfully so.

                    • ?
                    • Anonymous
                    • Nnr
                    • 23 Jan 2017

                    chester, 23 Jan 2017So who designed the Note 7 battery?... Guess its Samsung... moreit's not the design if you paid attention. It was the manufacturing process that gave the problems.

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                      • Anonymous
                      • tCV
                      • 23 Jan 2017

                      so, samsung now blamed other parties for note7 fiasco? and then using excuse "in a rush to meet the demand"? well, who is rushing to meet the demand on this case? So far, all my samsung devices (phones and tablets) always had battery related problem in less than a year usage (6months to be exact)

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                        • Anonymous
                        • f}K
                        • 23 Jan 2017

                        chester, 23 Jan 2017Lol...its been proven by many technicians on YouTube that i... moreAnd I expect that you will be their new "Top Management"? Seeing as you so boldly claim that they should be fired from one error that they can surely get back up from.

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                          • AnonD-509373
                          • f}K
                          • 23 Jan 2017

                          [deleted post]I would refrain from you using generalisations like "All samsung products are substandard". Many of samsung products are top of the line (and I am not just talking about phones here). Tell me, how many Samsung products do you see people around you use? A lot no? If their products are substandard how is it that many still use their products.

                          I agree with you that it is Samsung's fault for the Note 7s failure, but how they dealt with it should be treated with respect. They weren't in any way making excuses. They took the hit. Of course this ensures that the next phone will be one hell of a phone because when they made a mistake of this scale, they will be wanting to prove their customers they learnt from their mistakes no? That alone is already sort of an insurance towards prospective customers that their phone will be great.

                            • D
                            • AnonD-558092
                            • 6Ba
                            • 23 Jan 2017

                            At least the positive effect is that next phones will be safer. Like when a plane crashes. It is sad, but the important is to learn from that. This is why we have now radars, FDRs and so much more.

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                              • AnonD-424566
                              • Bw@
                              • 23 Jan 2017

                              Anonymous, 23 Jan 2017Hope V30 will still have removable battery...Let's hope so my friend, sealed battery's on all phones should be abolished, no one wants to keep buying new flagships every 18months, or paying £35 to £40 every month when your happy with the phone you got only to find out your built in battery is defective, shame on all company's who make these decisions just to save money but still charge everyone extortionate prices, so sad Realy!

                                • C
                                • Claudius
                                • xv7
                                • 23 Jan 2017

                                Sounds like the phone is ok; just short circuiting in one battery & a bad weld on the other battery. So wouldn't it be economical to fix the battery instead of getting rid of millions of high end phones that have no design problems?

                                  buggy, 23 Jan 2017you my friernd... have no idea what ure talking.. first of ... moreLol...its been proven by many technicians on YouTube that if you take any Note 7 and and test it thoroughly it will explode....

                                  So all this Damage Control by Samsung...its their fault they're design faults with the Note 7 and S7.

                                  All this Note7 fiasco cost them more than $3 billion...

                                  Their Top management should be fired...

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                                    • Clint
                                    • teX
                                    • 23 Jan 2017

                                    Anonymous, 23 Jan 2017Bye bye sony. Lol.Atleast the Sony didn't have to have an investigation on why it shouldn't have used cheap batteries and cheated customers..hahaha

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                                      • Anonymous
                                      • KiS
                                      • 23 Jan 2017

                                      I'm confused. Really confused.

                                      Successful company like Samsung, with multiple-point inspection process, can still have exploding battery that guaranteed to happen almost worldwide.

                                      Yet, low quality chinese phones with minimum inspection process (if any), rarely have exploding battery (2-3 known cases, but not worldwide).

                                      Am I missing something?

                                        • K
                                        • Katty
                                        • t7X
                                        • 23 Jan 2017

                                        Anonymous, 23 Jan 2017Now release the Note 7 again as Note 7(2017) and people wil... moreI agree with you. If not for the battery fiasco, Note 7's very beautiful (imo). I love the design and colors. I am a note user for years and sadly i had to switch to s7 edge after note 5 for the meantime. Guess we have to wait for the next Note to arrive.