Sony effectively asking Xperia XZ2/XZ1 users facing display issues to just deal with problem

21 June 2018
Users have been complaining about horizontal lines and white dots that show up when touching or rubbing the screen by finger.

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samsung is world, 21 Jun 2018i thougt APPLE is bad when it comes to the quality, no one ... moreCrapmoleds, Red screens, red lines of death, burnt etc etc haha

    • H
    • H-1
    • dMA
    • 21 Jun 2018

    If the problem happens on a midrange sony I'd understand. Paying extra would mean they should offer a phone that has better hardware, software, and support. And one would expect it not to happen in the next generation.

      • ?
      • Anonymous
      • I8m
      • 21 Jun 2018

      Much better than the wide spread sudden death issue they had

        • ?
        • Anonymous
        • I8m
        • 21 Jun 2018

        Not as bad as they make it initially sound

          • X
          • XZ1 user
          • U{h
          • 21 Jun 2018

          Guys, we're not allowed to complain about Sony's faults.. If you do, you'll be branded a 'Samsung fanboy' then that predictive memory and tann hauser guy will come and troll you.
          So just deal with it

            • A
            • AlienFromNextDoor
            • JK1
            • 21 Jun 2018

            I got offered an XZ2 and $50 for my S8 plus. Hahahaha a year newer, and I still didn't make the trade. Sony sucks

              • v
              • vergil666
              • n@V
              • 21 Jun 2018

              to be honest, that is exactly why i moved from my exceptional good xz premium to my new huawei mate 10, my sony had some minor issues with the software and sony never addresses these things and doesn't even care about their low a$$ reputation in the smartphone market, huawei at least tries to improve and deliver solid performance even though their software updating is a bit slow, but that shows again what a s$hitty company sony has become

                • ?
                • Anonymous
                • Q}4
                • 21 Jun 2018

                you serve your customers! you will d*e without your customers.
                can you be more polite to your customers, sony?
                have you apologized to your customers?

                  • ?
                  • Anonymous
                  • 60E
                  • 21 Jun 2018

                  Anonymous, 21 Jun 2018very bad attitude to customers. instead of saying "deal wi... morethey also did the same attitude when people found distortion issue in xzp and xzs. they tried to hide it and refused to fix it.
                  but.. after many people in xda and many other forums bully them, they finally fixed it after more than 6 months.

                    That's strange, it seems to only be an issue on the latest XZ (1 and 2)...
                    If it fades away, why not, but that's still strange.

                      • R
                      • RANDOMS
                      • Uiw
                      • 21 Jun 2018

                      marko97sx, 21 Jun 2018Well clearly since nobody's giving credit to them, us loyal... morethire actions doenst deservs the credit that you guys are giving, they just ignoring the buyers who paid more than 700usd. if there is a issuse sony has to fix it, now wipe it under the rog.

                        Anonymous, 21 Jun 2018very bad attitude to customers. instead of saying "deal wi... moreYep.
                        Bad move for them.

                          • ?
                          • Anonymous
                          • Q}4
                          • 21 Jun 2018

                          Geric.770, 21 Jun 2018Oomph. I hope Sony will fix it as soon as possible. Otherw... morevery bad attitude to customers.
                          instead of saying "deal with it", they should have said "please wait we will investigate the problem, and we apologize for this trouble"

                          i think they already know the source of this issue. but they try to hide it. because this kind of issue has never happened before.

                            • c
                            • cst
                            • Mxx
                            • 21 Jun 2018

                            thanks gsmarena, I was this close to buy an xz2

                              • i
                              • iPhonic
                              • dPU
                              • 21 Jun 2018

                              This is not the way of doing business. Sony mobile division is stuck and cannot go further! It's time sell portfolio, otherwise it'll end up as HTC...Nokia (HMD Global) should buy Sony mobile division...What do you think guys?

                                • A
                                • Alien
                                • 3RM
                                • 21 Jun 2018

                                Anonymous, 21 Jun 2018LOLOL Sony call quality suks buy Nokia As long as it doesn't write "Made in Finland" on it, I'm not touching one, let alone buy it. No thank you!
                                You can keep your china replika phone.

                                As a power user, Sony is the best for my needs.
                                Extremely easy to root, very stable, no bootloops even after trimming the rom to the max, best updates available (they are already rolling Android P Beta 2).
                                And on top of everything, it jas excellent quality build. I have a 5 year old X Z which has never seen a case or bumper. Still intact, still working flawlessly and lagless after so many years.
                                Now I have XZP, but I still use the old XZ sometimes.

                                So no, I'm not interested in china brands.
                                Only Japanese or Korean for me.

                                  LilPump2077, 21 Jun 2018Rip SonyIndeed

                                    Sonu4678, 21 Jun 2018Wow! Guess Sony is trying hard to not sell phones.They don't need to try so hard, it's already working

                                      Oomph.
                                      I hope Sony will fix it as soon as possible. Otherwise, their fan base will decrease slowly.

                                        • d
                                        • daimon
                                        • BtF
                                        • 21 Jun 2018

                                        low quality lcd. many china brands also use lcd, but this badcase never happened to them.

                                        sony.. your mobile division is not good. always gives many problems to the users. this is the reason why most people dont trust xperia. you have to improve your QC a lot.
                                        self cracking screen, overheat, sudden death, camera distortion, and now is display issue.