[UPDATE] Huawei responds to the Mate 20 Pro's screen issues

02 November 2018
Users call it #gluegate and the response isn't exactly satisfactory.

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LG made the best OLED panels, but rubbish one at a same time.

    • N
    • Nedd
    • uvc
    • 03 Nov 2018

    Anonymous, 03 Nov 2018BOE are the only good amoled makers.. For your kind information The best OLED display is designed and manufactured By SAMSUNG.
    Till there is no big problem rises on it.

      Quality is sh!t. high price and still Huawei quality is bad

      People I advise you to go for OnePlus 6T or Note 9

        • J
        • Jack
        • ssn
        • 03 Nov 2018

        Welcome to the next note 7

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          • AnonD-725728
          • Jb%
          • 03 Nov 2018

          Alien , 03 Nov 2018From my understanding, Sony is using displays from JDI, not... moreYou got the Korean tech. LG's amoled screens are Korean not Chinese.

            • h
            • hey
            • KZK
            • 03 Nov 2018

            huawei feeling strong with kirin 980 and said it more faster than a12 bionic... now?.. screen with Oled display make huawei mate 20 pro look beautiful... now? crap... Chinese phone totally crap... maybe LG give crap screen display for huawei... totally match for kirin 980...

              • ?
              • Anonymous
              • ssd
              • 03 Nov 2018

              Industral leading OLED that made in China Lol.

                To the latest readers of this article, I'd like to inform you that the Mate 20 Pro uses 2 different display panels. One from BOE, which is perfect. The other from LG, which has these issues.

                Fortunately, the majority of Mate 20 Pros are using the BOE panels, so you should be good. If however you're one of the unlucky customers, then take your phone to the Huawei service center and ask for replacement.

                Do share your experience in the process.

                  • A
                  • Alien
                  • 3RM
                  • 03 Nov 2018

                  Shanti Dope, 03 Nov 2018How can Sony somehow get it perfectly right on their first ... moreFrom my understanding, Sony is using displays from JDI, not from LG. That's why they don't have this issues.
                  I'm using the S8+ and I never noticed anything similar to this.
                  Yes, I know everything is ASSEMBLED in china, but not everything is DESIGNED in china. That's the difference between quality products vs china products.
                  But people never understand this..
                  Only Japanese or Korean tech for me!

                    • Z
                    • ZloiYuri
                    • Tmf
                    • 03 Nov 2018

                    Shanti Dope, 03 Nov 2018It can't be LG's fault that Huawei didn't take that much ca... moreOh really? What about Pixel 2 xl screen issues? LG made again. LG and ONLY LG to blame these issues. Worst supplier ever.

                      • ?
                      • Anonymous
                      • TK0
                      • 03 Nov 2018

                      Realistic1, 03 Nov 2018Yeah, Apple will give you a new phone, but Huawei doesn't...And you know Huawei won't?

                        • ?
                        • Anonymous
                        • TK0
                        • 03 Nov 2018

                        So Ny, 03 Nov 2018hahhahhhahah - HUAWEI failed! And you are happy about it?

                          • S
                          • So Ny
                          • neK
                          • 03 Nov 2018

                          hahhahhhahah - HUAWEI failed!

                            • ?
                            • Anonymous
                            • vCG
                            • 03 Nov 2018

                            Shanti Dope, 03 Nov 2018It can't be LG's fault that Huawei didn't take that much ca... moreSony used JDI/Panasonic panels, not LG panels.

                              • ?
                              • Anonymous
                              • mqs
                              • 03 Nov 2018

                              BOE are the only good amoled makers..

                                • L
                                • Lynx
                                • n5x
                                • 03 Nov 2018

                                Anonymous, 02 Nov 2018This oled comes from BOE, not LG. Pixel 3 and XZ3 have... moreAs a mate 20 pro owner I can tell you that both LG and BOE panels are in the wild. My one with issues is an LG panel.

                                  • H
                                  • H-1
                                  • aXK
                                  • 03 Nov 2018

                                  Realistic1, 03 Nov 2018Yeah, they have a box of refurbished iPhones in the store j... moreWell.. you just said it's a new phone!
                                  Plus, apple usually won't give you the refurbished phone, you'd have to buy it ;) clearly you haven't seen the video.

                                  As per the update, the official statement hasn't been issued yet so we'll have to wait and see. Until then, let's see what other companies did:
                                  Samsung: recall and repair/replace (still , Note7 was rubbish in the end, but there was an issue with the note 5 camera where it was also recalled and repaired)
                                  I don't remember but most companies did recall and repair.

                                  However, may I remind you of "you're holding it wrong, so buy a case"? and #bendgate where you got a new phone with the same problem? and that's only phones we're talking about.

                                    ZloiYuri, 03 Nov 2018Haters here blaming chinese manufacturer but you have to bl... moreIt can't be LG's fault that Huawei didn't take that much care of the quality panels that they received from them.
                                    If Sony could make the XZ3's LG-made OLED display look so good without harming the quality of the panel, why can't Huawei do the same thing?? Isn't it, that their mobile division is much more profitable than Sony's??

                                      AnonD-558092, 03 Nov 2018Oh but they did invest heavily in R&D for the display. ... moreExactly what I thought as well.
                                      In hopes to be the number one smartphone manufacturer in the world, they rushed the release of the product and compromised the overall quality assessment of the device.

                                        • H
                                        • Hot12345
                                        • naT
                                        • 03 Nov 2018

                                        This phone is NOT getting ROOT. Why? Huawei is blocking the OEM UNLOCK in the devp. Options.

                                        Go look at the xda forums. Everbody is returning this phone because of this. Somebody goes to the support of Huawei and if they unlock the phone? They said NO.

                                        Also there is lot of screen problems with this AMOLED screen, bleeding green out. Dont get this phone.

                                        https://m.gsmarena.com/huawei_responds_to_the_mate_20_pros_screen_light_bleeding_issue-news-34037.php