Samsung issues statement after some early Galaxy Fold displays fail

18 April 2019
A few units in the first round of devices have folding displays that failed in two main scenarios.

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How many of you are old enough to remember the first touch displays, the special pens, and all kinds of issues?

I see these first ones mainly as proof-of-concept, and sure there are (and most likely will be found) all kind of oddities that have to be ironed out (no pun intended) before the technology becomes ready for the mass market.

    Anonymous, 18 Apr 2019I think next 10 years no one prefers foldable phones Did you about ten years ago have the same prophecy on touch-displays?

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      • Anonymous
      • 7t2
      • 18 Apr 2019

      Anonymous, 18 Apr 2019It's a samsung, what do you expect? If you want quality, yo... moreYeah like Apple has new technology available..?

      They still waiting for Qualcomm to supply the 5g modems...

      Innovation from the worlds world's richest tech company.

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        • Anonymous
        • 7t2
        • 18 Apr 2019

        When you give celebrity new technology and they decide to follow their own rules.

        Priceless...

          Mishandle, 18 Apr 2019These people got free from Samsung for reviewing. They have... moreWhile it is not very flattering to have a smartphone go bad so fast, I noticed many of the reweiwers putting it inside slim or regular Jean pockets like smartphones. I am not sure the hinge can be take that sort of abuse or bending. Plus if the screen protector was not to be removed, they should not have let it be removable an dapllied a much stronger glue on it.

          More than anything else, I an suddenly wondering whether there will ever be a phone that is designed to fold like this. By Samsung or Huawei or Xiaomi or Apple or Sharp or by whoever else. Huawei didn't even let reporters near their device because it was already bent at various places (and most of the time it was also switched off). I think Samsung should lead the charge for abandoning such ludicrous technology altogether.

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            • Shui8
            • KZK
            • 18 Apr 2019

            LG Superfan, 18 Apr 2019Wonder if Mate X will suffer from the same issueMate X already has been hands on & previewed by various of reviewer 2 weeks ago. No issue.

            This is just 3 days after hands on, 5 units affected. Galaxy Fold folded in, Mate X folded out, but durability seems the opposite way lol.

              Wonder if Mate X will suffer from the same issue

                Early products are bound to have problems like this for average consumer I advice to stay away from Foldable phones for atleast 3 years then it will be ready for average consumer and will be.much more polished and cheaper

                  Samsung sent their foldable phone to like 30 YouTubers, yet there are like 5 reported cases of malfunctioning displays. That's like 16% failure rate.

                  Just imagine the magnitude of it when the phone reaches consumers...

                    better than Mate X because of "durability"... lmao

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                      • Alien
                      • 3RM
                      • 18 Apr 2019

                      Anonymous, 18 Apr 2019Can you point out the same exact sets of people who actuall... moreHe sells cheap china brans. That's why he's praising them so much and hates big brands.
                      I guess I'd be spamming like crazy myself if there would be profit involved.

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                        • Anonymous
                        • nw}
                        • 18 Apr 2019

                        sending 20phones for review and 4of them break its not a small thing
                        that means every 5th device will break
                        considering note battery problem was 1 in 1000 thats a huge problem for them

                          For me this is stupid application of foldable display. The device is huge folded and there is no sense to exist. Maybe Motorola approach with their rumoured RAZR is more reasonable.
                          I watched few videos with reviews of Galaxy fold and I don't believe this display could live long. And again, the entire concept is silly.
                          Of course there are people who will go for it, but the idea in this shape will fail.

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                            • Anonymous
                            • vry
                            • 18 Apr 2019

                            AnonD-731363, 18 Apr 2019When is too much hype around the foldable phones people are... moreCan you point out the same exact sets of people who actually said both of the statements you posted?

                            Or did you just exhibited selective bias?

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                              • Anonymous
                              • vry
                              • 18 Apr 2019

                              Anonymous, 18 Apr 2019It's a samsung, what do you expect? If you want quality, yo... moreApple beat Samsung on foldable tech by shipping iPad Pros that were bent OUT OF THE BOX.

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                                • Anonymous
                                • vry
                                • 18 Apr 2019

                                There is one case where the reviewer DID NOT REMOVE the film.

                                But let's cleverly not mention it and give samsung a pass.

                                Just like how JerryRigEverything lashes out on Apple but quietly passes over S10 soldered charging port.

                                Hypocrites.

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                                  • Hildr
                                  • 0FD
                                  • 18 Apr 2019

                                  Galaxy Note 10, 18 Apr 2019Actually it should be cheaper than normal mobiles after thi... moreThe phone is not done to be affordable for your average joe. New product mean new process of fabrication means far highter cost due to the need of specific assembly machines/workforce.
                                  This phone is just for press/whealthy geeks that want to show off with the first foldable phone available on the market and for Samsung to show what they can do with the technology so far.

                                  The one that spend all its economy in this and expecting it to replace its daily driver is just the dumb one that know Nothing about technology and product manufacturing.

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                                    • Alien
                                    • 3RM
                                    • 18 Apr 2019

                                    Samsung should take the S10+ or the Note and make it a laptop-like smartphone with real keyboard buttons.
                                    You don't even need 2 displays. Just the main display that slides to the right, revealing the keyboard.
                                    I get what the Fold is trying to achieve, but it feels like a concept so far.

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                                      • Anonymous
                                      • MwH
                                      • 18 Apr 2019

                                      It's a samsung, what do you expect? If you want quality, you go to apple.

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                                        • Anonymous
                                        • U}}
                                        • 18 Apr 2019

                                        Oh deer...
                                        *grabs popcorn*