Xiaomi to address the proximity sensor issue on some of its phones
- d
- derrr
- 2xJ
- 23 Aug 2021
aReefer, 23 Aug 2021What I cannot forgive is them knowing about the issue appar... moreDon't just single Xiaomi out as they are not the only manufacturer to react in such a manner or worse or in fact not at all despite both short and long standing proven issues.
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- Gh
- pj5
- 23 Aug 2021
YUKI93, 23 Aug 2021Elliptic Labs is a Norwegian company* with a branch at San ... moreI just want to correct information on about xioami and elliptic labs. it was decided to abandon the purchase of sensors from Elliptic Labs, which supplied sensors for the latest models of the company. Elliptic labs isint delivering sensors. They are a software company that doesn’t deliver sensors. But they are delivering their software with use of ultrasound using microphone. The wrong is from the sensor not the software
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- Kamrie
- Nv5
- 23 Aug 2021
Finally! I have had this issue on 3 different redmis. First was on my note 3 pro, then on my note 5 and now on my current redmi note 8. On the 3 and 5, it happened when they were over 2 years old hence I assumed it was an aging process. Honestly, it's annoying. Every time I upgrade hoping it won't happen again, but it seems I am incredibly unlucky in this regard. On my current phone, I have turned off pocket mode, since with this on, every time I wake the phone up I need to press the volume down to make that "dont cover the top area" error message go away.
Whenever I receive or make a call, the screen goes dark and won't come on until the call is ended. This means I have to wait for the other party to end the call, if they don't, well I must restart the phone by long-pressing the power button until it restarts. I have been to redmi service station and they couldn't help since the warranty period was past, and not even the service technician knew what or where the problem was.
A workaround I have for the calling issue is always ensuring that I have a pair of wired or wireless earphones. However, there are times when I don't have them around I'm reminded of the problem. It's really annoying since the phone is just over a year old. I was hoping to use it for 3 yrs but that is highly unlikely, I don't think my patience will make it that far. If the OTA they are talking about doesn't fix the issue, which I doubt it will since I am convinced this is a hardware issue having seen it in 2 other phones, and seen owners of even higher-end models in the Xiaomi line up on online forums, then it might be time to try another brand even though I'm a big Xiaomi fan.
Hey Xiaomi, if you can't recalibrate the sensor with the OTA, at least turn it off completely, or give us this option. I would rather my screen never goes off and let me deal with the unintentional touches from my ear or cheek rather than the whole blackout screen I experience.
Anyone with the same issue and maybe a fix that works? a tip would be appreciated.
- YUKI93
- IVA
- 23 Aug 2021
dda1234, 23 Aug 2021chinese sensor, read againElliptic Labs is a Norwegian company* with a branch at San Fransico in the USA and also Shanghai in China.
*https://www.ellipticlabs.com/contact/
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- Anonymous
- n5p
- 23 Aug 2021
Ashyt16, 23 Aug 2021Totally and absolutely agree. I am sick and tired of heari... more'SIMPLY PRESS THE POWER BUTTON IN A CALL TO TURN THE SCREEN OFF'. The sole purpose of the proximity sensor is so that you don't have to do that, it does it for you.
- A
- Aierlan
- v7Q
- 23 Aug 2021
Ashyt16, 23 Aug 2021Totally and absolutely agree. I am sick and tired of heari... morePeople are all entitled to their opinion. If you are happy with your redmi note 10 pro great. Maybe somebody else isn't and they are equally entitled to their opinion. There are people complaining about stuff for every brand on this site as there are people praising everything about every brand. There is always a simple solution. Just stick to the published articles and don't read comments on these forums if you are sick and tired of reading it. Agree with you though on the pros of Xiaomi devices outweighing the cons at least for their Redmi midrangers and budget devices
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- Ashyt16
- ABE
- 23 Aug 2021
Android-Authority, 22 Aug 2021The amount of hatred Chinese flagships get on this site is ... moreTotally and absolutely agree.
I am sick and tired of hearing that MIUI is rubbish, it's full of bugs, the Proximity sensor doesn't work etc.
We'll all I can say is all that is definitely not my experience.
I have never had a Xiaomi phone until I took a punt on a deal on a Note 10 pro when it was released. I've always had HTC and Samsung's before.
All I can say is I haven't regretted it one bit. What an astonishing device for the money. MIUI is a superb OS that works very well, no bugs I have come across yet or worthy of being noticed.
My Proximity sensor works 100%, so how much of this is user error, unsuitable cases etc.
Also the one thing that REALLY annoys me about all this Proximity sensor complaining is that it's easily circumvented
SIMPLY PRESS THE POWER BUTTON IN A CALL TO TURN THE SCREEN OFF!
Is that really that hard to do?
Lastly I have been an XDA developerl for many years and developed for Samsung devices for years, they are NOT bug free and the community has had to correct many issues themselves yet we pay way higher prices for those bugs.
Mobile phones of today are extremely technical and difficult devices to build. It's takes huge feats of engineering to provide what we have today.
Be thankful a manufacturer like Xiaomi gives us this at a very respectable cost.
Xiaomi do not deserve half of the negativity thrown at them by these so called haters as the positives they provide seriously outweigh a couple of bugs here and there.
They have acknowledged the issue now let them try and fix it or dig deep into your coffers and go and spend 3 times as much on a Samsung flagship then you can have a moan about some new issues and how you've spent a fortune on a flagship device and expect better lol
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- Anon
- XWL
- 23 Aug 2021
Thats because THERE IS NO PROXIMITY sensor on these damn phones. They use some sort of stupid sound sensors acting as proximity sensors.
You can google about this and find more about it. Its some stupid cost cutting measure and there is no way to disable these useless fake sensor.
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- Anonymous
- gKd
- 23 Aug 2021
they should some poor ram management & poor battery backup
- u
- user
- bId
- 23 Aug 2021
My 10t pro global works fine most of the time, but in some cases don't know why phone screen does not turn off at all. I had few accidental touches already and the call suddenly ended. At first i thought signal dropped, but then i see the screen light still on during some other calls, and i realize the drop might caused from my cheek touching the end button. Maybe due to lack of space at front screen that xiaomi came to this virtual/software solution. It is not a critical error, but sure is very annoying one.
- a
- aReefer
- 3IP
- 23 Aug 2021
What I cannot forgive is them knowing about the issue apparently for some time and not addressing it - and continuing to use the same system for newer phones even after they knew there was an issue with the older phones.
This is negligent and dishonest.
I could accept it affecting one model of phone, and them recognizing the issue and accepting responsibility and making sure that every following phone used a different system (that works) - but they apparently decided to gaslight their users into thinking that it was their fault and just kept using the same proximity detection for the newer phones that followed, instead of fixing it after the first time it was reported.
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- sxs
- 23 Aug 2021
almost all xiaomi phones i used in the past and my current phone had this problem not just with the recent phones. my old redmi note 5 and 7 had this problem and my current mi 10t
- ?
- Anonymous
- mA{
- 23 Aug 2021
dda1234, 22 Aug 2021I have the Poco F3 with this problem! I'm always compl... moreAlso have the phone but if you hold it correctly to your ear the problem disappear
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- Anonymous
- mA{
- 23 Aug 2021
ujmix, 22 Aug 2021Poco f3 some units affected I thought so my self, but is not. I tend to move the phone way up than where my ears are so the screen is on. Once I put the speaker to my ears correctly, the problem goes away.
True that can be done better or calibrated to a higher range, but in general is our fault.
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- Rh31n
- Py8
- 23 Aug 2021
My latest Xiaomi phone Mi 10T Pro had this problem.
But not on my previous Xiaomi phone, K20 Pro, note 10 pro, note 8, and Max 3.
Maybe I got a bad batch of Mi 10T pro?
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- Asian
- utT
- 23 Aug 2021
I think this problem is with their recent launches like the poco f3. I've owned Redmi note 3, Redmi note 5, and the Redmi note 7 pro which are still working fine except for the Redmi note 3. Now I'm using poco f3 and it have this proximity sensor issue, either the screen just went black when on call or it won't turn off automatically, very annoying, I hope Xiaomi fix this soon.
- V
- Vaidos
- Nvm
- 23 Aug 2021
They need to look at their music app. Over the years users complaining of the same thing, that it doesn't play their albums in the default playback order, i.e. by track number. Instead it plays by alphabetical order of songname. Despite many updates Xiaomi applies on the music app still they don't fix the issue, forcing users to have to download a different app.
- DroidBoye
- vaQ
- 23 Aug 2021
Trollhunter, 23 Aug 2021Reading through the comments from those claiming to have th... moreYep, Samsung has this issue too and their phones are much more pricier than Xiaomi but it seems that there's a general hatred directed to Chinese manufacturers.
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- Megauche
- Nu6
- 23 Aug 2021
I nearly thrown away my MI 10 T xaomi phone because of this serious problem