AT&T is sending out replacement phones to people still using 3G-only models

07 September 2021
Even if you didn't ask for one. However, what phone you get depends on what the carrier has left in its warehouses.

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  • ?
  • Anonymous
  • Tir
  • 05 Jan 2022

It's strange most ATT employees know nothing about this Free phone replacement. They say, "if your getting a free phone, we need to charge you activation fees, taxes, etc. it's not legal for us to give you a free phone without at least charging you government fees" Even the managers agree to this. I have three lines and had a 5G phone and two 3G phones. I got an email in the summer saying we will replace your 3G for Free with similar phones, use this link acceptfreephone.att.com/ yet no one at ATT knows about it. I went to the link and it replaced my Iphone 5 with a IphoneSE. It wanted to replace my flip phone with a 4G high tech flip phone. So before doing so, I called them and talked to a rep. I told him I'm on the site now is there any way you can give me a second Iphone instead of a flip phone or do I have to replace a flip phone with a flip phone. He had never heard of this ATT link. I gave him the link to check out and he was surprised. He said he could give me a free Iphone but had to charge me the activation fees. I told him Ok, for about $30 I would take it over the flip phone. So I hit Enter on the site for the Free Iphone to Iphone replacement and didn't choose to upgrade my current flip phone because he was selling me one for a small fee. Within a month, surprisingly my Free, unlocked Iphone showed up. I could have taken it to Verizon. Within a week the one he sold me showed up and started charging me monthly fees. I called them and asked what the heck? I talked to 3 people + Manager and they said that phone is new and costs $100s your on a three year contract. I explained everything and let them see the link. They said it wasnt a true ATT link and they dont give free phones. I was ticked this other guy, screwed it all up. So I sent the phone back. If it wasnt true, how did I get a free Iphone? When I opened the box on this new Iphone and called to activate it, they needed the ID numbers. They had to look up where I got it from because it was new and unlocked. I told them they sent it and the lady said no because they dont have that serial number in our records. Then I went back to the link to get my free flip phone and it wouldnt work because it said now my flip phone had been upgraded to Iphone. I called 1/2 dozen times before finding someone who knew about this phone service. In Nov. he approved a different flip phone for free, no strings attached. Finally, but plan on waiting. Because Dec. 8th an email comes saying we are sending your phone. I call ATT today asking where is it. The guy looks and says I see an order was placed Dec 30th and it will ship out Jan 29th, did you pay the processing fees, agree to tersm? I said, no I didn't have to and I havent talked to you since Nov. so any orders placed is by you. He didn't know how that was going to work. So I should have just went with the free flip phone on that web site and I would have gotten my free flip phone months ago. All you had to do was enter your name and address, no credit card or account info and the phone showed up. So I can say it's true even if it's a pain because I got a new Iphone already and get to wait another month for my free flip phone. So I do have confidence my other phone will show up even if it takes a couple more months. A manager just called asking if I was happy with the results of talking to rep today. I said unless I could get my phone faster he was fine, but I doubt you even know about this free phone upgrade. He said "sure I do" I see you have a phone coming at the end of the month. If you want it sooner I can cancel the order and try to ship it again. NO, I"LL WAIT! He asked if I accepted the terms and conditions, NOPE, their isnt any. He said their always is if you purchase a new phone. I said I didn't purchase it, your sending it for free just like you already sent me a free Iphone with no terms 5 months ago. He said, what are you talking about, how could we do that? So don't change a thing, I'll wait, BYE. So ATT does give those free phones but your going to play heck finding someone who knows about it. If you do, Cool, it's free with no charge, but it's a headache finding them.

    • J
    • Jane
    • 0cF
    • 04 Jan 2022

    I had a letter from ATT and they said they were sending out the free phones.
    I have not received mine yet

      • A
      • Amy
      • X9G
      • 01 Jan 2022

      Thanks Brittnic - time to get a tracfone!

        • M
        • Mick
        • rbc
        • 31 Dec 2021

        Have now been on phone 48 minutes and still waiting; not to mention it's my fifth call that has gotten me nowhere. Like previous writer, think it might be time! to go shopping

          • W
          • Will
          • Iuy
          • 09 Dec 2021

          Got the free 4g flip phone about a month ago, with the fee on my bill which is suppose to be removed. It seems strange that for over a week I was not receiving texts. In fact I have not been getting texts or none of what I have sent went thru. Good old ATT. Time. To move on from them.

            • B
            • Brittnic87
            • rRU
            • 01 Dec 2021

            They are not free! It's an installment plan attached to them fyi.

              • S
              • Smokie
              • kSC
              • 30 Nov 2021

              Jay, 07 Sep 2021It's not daft, ppl are lucky to be getting phones sent... moreATT text me saying they were sending me a free phone because come February 2022 my 3G phone would no longer work. Well I received my FREE phone and when I got my bill the next month, they are charging me $1.75 a month for next 36 months. After three months of my daughter calling and trying to get this “free charge” of $1.75 taken off my monthly bill, they said they had to show this charge each month for 36 months but will deduct $1.75 from my bill each month until the 36 months is over. Does this make sense to anyone? I may not be the brightest but it’s doesn’t make sense to me. All I can say is you better watch your bill every month and see what they are charging you!

                • C
                • CF
                • 0c{
                • 30 Nov 2021

                This whole phone upgrade thing was a scam. I have been on the phone with AT&T for HOURS, being taken from department to department, looking for the NEW Galaxy S9 they promised me. Never came. Liars. I'm switching to Verizon.

                  • ?
                  • Anonymous
                  • rRU
                  • 27 Nov 2021

                  steve, 20 Oct 2021I have a galaxy s21. ATT disconnected it because they say ... moreI have a galaxy s10 they say supports the 5g. And that this cingular flip phone they sent me I need to take sim out and put in phone I have for it to be compatible. My phone is 4g LTE not 3g. Something seems off. I'm switching to prepaid metro.

                    • V
                    • Vicky
                    • 4bR
                    • 27 Nov 2021

                    I never received a replacement phone. Checked on line without success. Went to local AT&T store several times. Today I was told that they had them but couldn’t give it to me for free because it would deplete their inventory. However, they could sell me one.
                    Should I end up getting a smart phone, it won’t be through AT&T

                      • O
                      • Okie
                      • kSA
                      • 21 Nov 2021

                      The calypsos we received are a pieces of junk. They drop calls, don't receive text consistently, and take forever to connect to the internet. I will be switching carriers tomorrow.

                        • M
                        • Martie
                        • kSC
                        • 09 Nov 2021

                        I received my FREE flip phone from AT&T, but they are charging me $1.75 a month for 30 months for this FREE phone. After my daughter called and argued with them on three different occasions they are removing the charge. However they add it to my bill then take it off at the bottom. Watch your bills! Then on top of it all this flip phone is NOT senior friendly. My daughter can’t even get the voice mail set up. She’s a whiz at technical things. I’m looking for another phone. To heck with this FREE stuff!

                          • C
                          • Chrizrc
                          • r$6
                          • 03 Nov 2021

                          I got a terrible AT&T Motivate (V341U) with 2GB ram on android go - the screen snapped in half while sitting on my desk like it was under compression - its so much slower and worse than my previous OnePlus 5T

                            • M
                            • Mike
                            • Fv1
                            • 03 Nov 2021

                            I was pleasantly surprised that my Mother-in-Law just received an iPhone XS! I was going to buy her a new SE if the phone they sent was garbage.

                              • e
                              • elisa7joy
                              • rRU
                              • 02 Nov 2021

                              Currently waiting for my new one fingers crossed it has a good camera.

                                • ?
                                • Anonymous
                                • rRU
                                • 30 Oct 2021

                                Will, 08 Sep 2021Crap shit from AT&T, u are free to use any phone, as lo... moreNot On AT&T anymore

                                  • A
                                  • Aggravated
                                  • rRU
                                  • 30 Oct 2021

                                  Anonymous, 12 Oct 2021My husband had a 3g prepaid flip phone I went to AT&T s... moreYou can only use phones supported on their list. Basically only certain model numbers ect so they sell you the phone

                                    • s
                                    • steve
                                    • g7H
                                    • 20 Oct 2021

                                    I have a galaxy s21. ATT disconnected it because they say it only works on 3G. They say it doesn't work on 5G.... Which is obviously ridiculous. There isn't even a better phone out there. They say they sent me another super crappy phone, which they did not. They won't reconnect my S21, because its to primitive. hahahaha ATT sucks !!

                                      • ?
                                      • Anonymous
                                      • IH7
                                      • 19 Oct 2021

                                      Anonymous, 18 Oct 2021I have always had an iPhone. I was sent a Samsung. I don’t ... moreYes

                                        • ?
                                        • Anonymous
                                        • 4b4
                                        • 18 Oct 2021

                                        I have always had an iPhone. I was sent a Samsung. I don’t want it. Will I have to purchase a new phon if I want an iPhone?