AT&T is sending out replacement phones to people still using 3G-only models

07 September 2021
Even if you didn't ask for one. However, what phone you get depends on what the carrier has left in its warehouses.

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  • ?
  • Anonymous
  • 48P
  • 12 Oct 2021

My husband had a 3g prepaid flip phone I went to AT&T store and was told to go to Walmart and get one. Bought one had it activated it didn't work. Back to AT&T and was told it was the phone Returned it Never got a free replacement phone so right now he has no phone Probably cancell his plan

    • ?
    • Anonymous
    • 4{K
    • 30 Sep 2021

    What happens I I don't want the phone.

      • ?
      • Anonymous
      • 4we
      • 17 Sep 2021

      Will, 08 Sep 2021Crap shit from AT&T, u are free to use any phone, as lo... moreSame thing happened to me with my OnePlus 7Pro. I called expressed my concerns repeatedly and had my call escalated. The OP 7 Pro is on the accepted list of phones for Feb 2022. So it is b.s. if they don’t just add your IMEI to the validation. The rep I escalated to have me the run around for a bit then turned my sim back on “temporarily” and then created a an urgent ticket for my phone to be valid within 24-48 hrs. He said I would get a text sometime later with case #. I got a text an hour later from ATT that “Your urgent case has been resolved. If you have any questions, call 611. Thank you for choosing us.” My OP 7 Pro and I were reunited!!!

        • ?
        • Anonymous
        • rRU
        • 17 Sep 2021

        Anonymous, 08 Sep 2021Basically if your phone switches to 3G or H+ for calling it... moreI have a OnePlus 7 Pro…went to the store they said they fixed it with a new sim because no way I can use the free runny sink go phone like option they sent. Worked for 5 minutes then I got a message from ATT that my phone iS not supported after the store closed!

          • ?
          • Anonymous
          • rRU
          • 16 Sep 2021

          Yeah, the make a fuss about setting up 5G but it is only available in "the big cities".

            • ?
            • Anonymous
            • rRU
            • 16 Sep 2021

            I bought a 5G phone after they sent a crappy AT&T Radiant and said they were going to shut my old phone down and reactivate the Radiant. I am not rich and wanted to wait til Christmas and get a phone on sale. I went through the hassle of getting AT&T to get it on their 5G servers. Which is what they said needed to be done. The local service is supposed to be 5G - BUT IT IS NOT! It is 4g LTE and has been for who knows how long. My old phone was working fine on the 4G LTE network. So, here it is:

            1. They are either shutting down 3G and 4G LTE or else migrating 4G LTE in some way that might break it on some phones - like the old one that was working happily so far on their 4G LTE network.

            2. They are only going to have 5G in certain areas, and screw everyone else.

            Half the story is shutting down 3G; the other half is incompetence or trying to sell new phones, using stocks of unsold 4G phones as the goat to lead customers to their store. Ballyhoo 5G!" but not for all their customers!

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              • Amdmanken
              • DEM
              • 10 Sep 2021

              AT&T wrote us, and said we're getting the AT&T Radiant. No options. The phones we have are 4G LTE with VOLTE, but because they where not purchased at AT&T the feature is disabled.

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                • Anonymous
                • rRU
                • 09 Sep 2021

                They did the same for my 4G compatible phone and sent a free 4G phone that was pretty feeble. I was waiting until later - Christmas holiday sales - to upgrade given they are shutting off in February next year. But, I bought myself a new 5G phone with all the fixings (from Best Buy, not AT&T) based on their 5G compatible list - at a time when I didn't need to invest more money on a new phone. [Anyone who has issues with that can post thier credit card info. Obviously they have all the money in the world to spend on a new phone. I have all sorts of things I do not have the money to buy and you will be a big help.] Locally AT&T is supposed to be a 5G service yet it only gets 4G service. Researching why is fun (a tedious waste of time) - it is an AT&T issue. Still, it made me look at other phone plans and ask myself if I really need AT&T.

                  • W
                  • Will
                  • nEq
                  • 08 Sep 2021

                  Cyco, 08 Sep 2021I bought a OnePlus 7 Pro, which was said to work on AT&... moreCrap shit from AT&T, u are free to use any phone, as long as it's not locked to any network I.e. T-Mobile and other GSM cell phones.

                    • S
                    • Snoopy
                    • k@M
                    • 08 Sep 2021

                    Cyco, 08 Sep 2021I bought a OnePlus 7 Pro, which was said to work on AT&... moreI have an OnePlus 6, which is not on the list, but 6T is there, although the phones are almost identical and both work fine on 4g. Actually, they have a 'white list' with phones that they think will work. And a phone will be added to the list when multiple clients request to have their phone there. They set my phone as 4g device, but they didn't added to the list. After a restart, the phone stoped working. Called back to support and reactivated my phone.
                    And the people from att support are as confused as everyone about this....

                      • ?
                      • Anonymous
                      • eV{
                      • 08 Sep 2021

                      Cyco, 08 Sep 2021I bought a OnePlus 7 Pro, which was said to work on AT&... moreYeah, that a straight lie. I'm using the same phone for att and it works great for the most part

                        • ?
                        • Anonymous
                        • xxq
                        • 08 Sep 2021

                        Anonymous, 08 Sep 2021My Alcatel Verso isn't on that list, Alcatel 5044c. Wi... moreBasically if your phone switches to 3G or H+ for calling it doesn't support VoLTE for AT&T (voice over LTE or aka 'voice over 4G')

                          • ?
                          • Anonymous
                          • BI9
                          • 08 Sep 2021

                          My Alcatel Verso isn't on that list, Alcatel 5044c. Will I still be supported? I use Cricket Wireless which is basically an excuse for ATT prepaid but cheaper. My Phone uses 3g for calling, even if I'm in an area with 4g lte services

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                            • Cyco
                            • 0aE
                            • 08 Sep 2021

                            I bought a OnePlus 7 Pro, which was said to work on AT&It's network on their forms. They then, at the store, told me that they would not allow me to use that phone on their network and instead tried to sell me a bunch of worse phones.

                              • ?
                              • Anonymous
                              • xxq
                              • 08 Sep 2021

                              AT&T keeps having me listen to a prerecorded message about upgrading their network and 'good bye 3G' for outgoing calls. I bought a Realme X2 pro in 2020 and of course it won't be supported anymore on AT&T's network for calls after Feb 2022. So I did some looking and bought the cheapest phone I could find that list for supported phones as back up. Then they give out free ones now? I still want to keep my Realme phone because I'm going to be in Australia when covid clears up and their 3G is still good until 2024 on Vodafone.

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                                • Carol
                                • 3td
                                • 08 Sep 2021

                                Wow, the "freedom" in those states... Well, i just buy what i want and use it in any network i want... welcome to europe.

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                                  • T-Dizzle
                                  • kJt
                                  • 08 Sep 2021

                                  I accidentally submitted my comment before finishing. After my service debacles with AT&T, I called and got my account numbers and immediately ported my service to Red Pocket Mobile, on the AT&T network and to no one's surprise, the phone immediately had 4G again. AT&T proper needs to be investigated by the FCC and fined enough to make the share holders angry.

                                    • T
                                    • T-Dizzle
                                    • kJt
                                    • 08 Sep 2021

                                    AT&T sent me the shut down message about my wife's, AT&T branded, LG G8x and I ignored it because it was replaced by a 5G phone. They then, months later, randomly shut off her line one day saying we had to call to upgrade her device. I called and was told that we could have a free garbage phone. The gentleman apologized, upon seeing the G8x was registered to the line. I explained that it was even more ridiculous because she now uses a 5G phone. He apologized some more and said that we could still have the free phone if we wanted it, I declined. He then said he needed to input her imei, so that he could turn the service back on. I didn't want to do this because they often don't provision the phone to the network correctly and sure enough, I was right. I tried tech support and was elevated to advanced tech support and was told I would get a call about my ticket. I asked my wife about it and she said that she only got a text. They closed the ticket because they didn't find a problem with the network. I was very angry at this point

                                      • ?
                                      • Anonymous
                                      • Q@i
                                      • 08 Sep 2021

                                      Vonikhsat S Metra, 07 Sep 2021OnePlus 6 is not on the list of supported phones, why? It p... moreMy wife and I have OP6T and AT&T sent us LG Prime 2 as 'replacements'. I didn't open the boxes. AT&T just activated the sim in one of the replacements, which deactivated my wife's phone while we were on vacation. AT&T support struggled for over an hour to reactivate her phone, with no guarantee it won't happen again in a few weeks. AT&T's 'whitelist' is pathetically incomplete. It's like they're trying to brick customers 'bring your own device' to get you into a new device and lock you to them for 36months+.

                                        hmm, 07 Sep 2021Better choice would of been to send them all 5G budget phon... moreTheir goal is still to earn more money while keeping their loss at a minimum. It's totally reasonable for them to give out 4G phones now because people are purchasing less and less 4G phones so they aren't likely to sell them with the stock whereas since 5G models are newer, giving them away would potentially hurt sales on those models. And because 5G models are newer they're not considered "leftover stock" so it's their priority to get rid of those old 4G models first.