Samsung CEO issues formal apology to users over GOS scandal

16 March 2022
The chief exec admitted Samsung did not appreciate customer concerns immediately.

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  • Dot
  • 4ck
  • 17 Mar 2022

After I disabled the Game Optimizations Service it was like night and day as far as the performance goes.

    notafanboy, 16 Mar 2022Most of the things you read about the Pixels is not true or... moreOh I know, but something you need to look into before buying it.

      • ?
      • Anonymous
      • JT5
      • 17 Mar 2022

      IpsDisplay, 16 Mar 2022I didn't know colour depth impacts battery life.. S... moreBitrates increase.

        Samsung did the same thing before. They were cheating in benchmarks back when the Samsung Note 2 released where there was a HUGE difference, it was also on the S4 regular Apps were okay but benchmarks would run VERY HOT, and even found it's way to the Note 3 to a smaller extent.

        Samsung apologised and removed the cheat.
        I guess they forgot. I didn't.

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          • yalim
          • T4}
          • 17 Mar 2022

          Kev, 17 Mar 2022You're right on the money. No matter what Samsung... moreif that's the case,removing the feature will result in even worse battery life in daily usage.it's a pity that,the leading android chip poviders are stuck with battery inefficient chipsets where, apple boosted battery efficiency to a next level with this generation.

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            • Kev
            • CcS
            • 17 Mar 2022

            yalim, 17 Mar 2022why throttle the brand new models? heat management?You're right on the money.
            No matter what Samsung's semiconductor is doing, their fabbers are doing a worse and worse job in terms of heat generation. That isn't a problem for the big beefy stationary PC parts that Samsung fabs; of course, you'll buy a big cooler for those parts. But it is a huge problem for smartphone silicon. Heat is unable to be dissipated properly in these devices.

            (Yes. Due to Apple and Mediatek hogging almost all of the 4 and 5nm foundries at TSMC, Qualcomm moved to Samsung as a supplier. I doubt that Qualcomm will get any spots in the near future, as Apple and TSMC are ramping up production and orders for Macbook M-chips)

            This is why I'm desperate for Qualcomm to move back to TSMC with their SD Gen 1+. TSMC has been the superior chip maker nowadays. They're the makers of the SD865 family chips and Huawei Kirin chips, which have all been excellent in terms of heat management. The same goes for Battery life. TSMC is the maker of AMD CPUs. While they aren't necessarily better than their Intel counterparts in terms of performance, they've always consumed much less power.

            Smartphone makers shouldn't have to compensate for poor fabbing. The gaming phones have so far been the only ones capable to contain the immense heat of Samsung's chips. However, we should cut them some slack, as TSMC has yet to prove themselves with their 4nm foundries. We'll know very soon, when the new Mediatek Dimensity chips arrive.

            Samsung tried to throttle their phones to combat the heat. But it's just them trying to cover the failure of their 4/5nm foundries and how crap it really is at making silicon for smartphones. Samsung should just stick to high-power GPUs. Heat isn't a problem when a big beefy fan keeps all the electronics cool. It's really sad to see the problem get worse even as the transistors get smaller.

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              • Exynos is a meme
              • 7kj
              • 17 Mar 2022

              Why pay for nothing, 17 Mar 2022Samsung never listen to customers' feedback. They simp... moretotally agreed. They have reached a point where they just do dirty little tricks which can make them more money. They dont care about their users nor the product.

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                • SamsungFan520
                • i8x
                • 17 Mar 2022

                I bet the CEO doesn't understand what Game Optimizations Service even means to do to Samsung phones hahaha...

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                  • Why pay for nothing
                  • RxE
                  • 17 Mar 2022

                  Samsung never listen to customers' feedback. They simply just say "sorry for the inconvenience caused, there is nothing that we can do". U can try the customer care call centre to validate. Disappointing and frustrating.

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                    • Anonymous
                    • mpg
                    • 17 Mar 2022

                    yalim, 17 Mar 2022why throttle the brand new models? heat management?Golden retriever tested this all
                    The performance is on part with 8g1 in gpu terms as the power it uses and heat produced
                    Gos likes keep temp around 40 using 4 5 watt max soc usage without it goes to 45 47 89 watt usage so in some ways it kinda makes sense also good for cheating battery test tho🤔 maybe gsm should test it with gos again

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                      • AnonD-844232
                      • Cx@
                      • 17 Mar 2022

                      MadMaldito, 17 Mar 2022Selled? It is sold not selled. Grammar 101.😂😅🤣😁

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                        • Kratos
                        • Hxf
                        • 17 Mar 2022

                        Ah. The conspiracy theorists. Fun to see them come up with things.

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                          • MadMaldito
                          • vxs
                          • 17 Mar 2022

                          Anonymous, 16 Mar 2022Tons of people?! It will be exactly like previous year: low... moreSelled? It is sold not selled. Grammar 101.

                            notafanboy, 16 Mar 2022Most of the things you read about the Pixels is not true or... moreIf they really cared about us, how about an AUX port, more reasonable prices or oh oh A CHARGER TO USE THE DAMN PHONE?!

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                              • Garuda
                              • utv
                              • 17 Mar 2022

                              I think they deliberately do it to push new devices in market, in future I'll never choose Samsung!

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                                • Anonymous
                                • sUS
                                • 17 Mar 2022

                                [deleted post]Mask wearing was a common practice in South Korea even before this Covid thing showed up. As the country suffers from yellow fine dust from China as well as some being allergic to pollen.

                                But of course, westerners stuck in their 9wn bubble won't know that.

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                                  • Anonymous
                                  • MVm
                                  • 17 Mar 2022

                                  Anonymous, 17 Mar 2022South Korea is currently having an outbreak with what weste... moreSo easy to look at the truth and realize we've all been lied to for two years about this.

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                                    • dazed1
                                    • 3bm
                                    • 17 Mar 2022

                                    You need to learn what fiasco means, throttling to save the phone from overheating is not an fiasco.

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                                      • yalim
                                      • T4}
                                      • 17 Mar 2022

                                      why throttle the brand new models? heat management?

                                        This is what i never expected.. also apple has dual esim support working together... and on s22 ultra we r stuck with only 1 esim active at a time☹️.. why samsung?