“LG IMS” Bug was causing some LG phones on T-Mobile to go offline

24 May 2022
A change made on T-Mobile’s back end was to blame, but the issue has been resolved.

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  • ?
  • Anonymous
  • jS0
  • 26 May 2022

Anonymous, 25 May 2022Under show system!!!#!!!!-!!--- then clear data/cache and f... moredoesnt work

    • ?
    • Anonymous
    • jS0
    • 26 May 2022

    done every they said. still not fixed!!! what is going to be done about this!!!!!!

      • ?
      • Anonymous
      • QL$
      • 26 May 2022

      I am a T-Mobile customer whose device has been being plagued with LG IMS popping up for the last 4 days now...tried. Turning device off, but problem still exist! T-Mobile should credit it's customers!

        • G
        • GRR
        • Qh6
        • 25 May 2022

        Nope not fixed.

          • L
          • Lemko
          • kAT
          • 25 May 2022

          Still not fixed. Rebooted several times.

            • ?
            • Anonymous
            • jqU
            • 25 May 2022

            Done what they claim would fix. Has not fixed issue - Error message is still popping up.

              • U
              • Ugh
              • IbI
              • 25 May 2022

              Still not fixed

                • ?
                • Anonymous
                • IbG
                • 25 May 2022

                grumpyoldman63, 25 May 2022Its not fixed yet. 05/25 9am PST. Already got a new phone o... moreThis has been going on since Sunday morning 3am still not fixed. I am with metro know including myself 6 people same issue. Done what they claim would fix. Has not still popping up. T mobile not helping by accommodating customer's with on going issue. Love LG not so much fir T-Mobile.

                  • G
                  • Gee
                  • rV9
                  • 25 May 2022

                  Anonymous, 25 May 2022This a lie i had done everything they've suggested mul... moreThis has been going on for 4 days this is ridiculous. Was told this would be fixed and it's not. I agree we should be issued new phones. This is irritating. I'm ready to cancel this phone service. How long are we going to have to put up with this?

                    • ?
                    • Anonymous
                    • kpG
                    • 25 May 2022

                    Mine still does not work either

                      • T
                      • TC
                      • Ibx
                      • 25 May 2022

                      I have tried every suggestion to fix the Ig ims error. Why can't T Mobile fix this issue? Why did they change the system anyway, everything was working fine. Leave to tech geeks thinking they have a better way to improve service.

                        • ?
                        • Anonymous
                        • IbI
                        • 25 May 2022

                        Anonymous, 24 May 2022I'm on Metro PCS. I'm still dealing with this pro... moreUnder show system!!!#!!!!-!!--- then clear data/cache and force stop on rsvp .lol then resrt phone worked for my lg aristo 5

                          • R
                          • Rena
                          • 7JK
                          • 25 May 2022

                          I am still having the damn problem even after powering down and turn the phone back on. So the problem is NOT FIXED.

                            • ?
                            • Anonymous
                            • B1W
                            • 25 May 2022

                            Mine still isn't fixed. Mine is an older phone and it seems that they are trying to force me to upgrade when there's nothing wrong with my phone except the age.

                              • T
                              • Tomeika
                              • 4Rf
                              • 25 May 2022

                              This is ridiculous! My phone is still not working! I need for y'all to fix this!!! I have kids!

                                • N
                                • Nancy
                                • reB
                                • 25 May 2022

                                lighttech, 25 May 2022Monday evening around 8PM EST I re-booted my LG V20 H918, a... moreRestarting doesn't help. Still have the error message.

                                  • g
                                  • grumpyoldman63
                                  • qFE
                                  • 25 May 2022

                                  Its not fixed yet. 05/25 9am PST. Already got a new phone on the way. This was probably a ploy to get their subscribers who had a phone that was paid in full to buy a new one.....

                                    • M
                                    • MB
                                    • gVw
                                    • 25 May 2022

                                    Nothing works!! This is a very bad issue and needs resolved this minute or credits/new phones need issed now!!!!!!! Interrupting business!

                                      • ?
                                      • Anonymous
                                      • EB{
                                      • 25 May 2022

                                      After restart also this message pops... The issue is not resolved.

                                        • ?
                                        • Anonymous
                                        • qGJ
                                        • 25 May 2022

                                        Nope, they have not fixed it. LG G8 thinq still getting "LG ims keeps stopping" messages. Fix it T-Mobile!