“LG IMS” Bug was causing some LG phones on T-Mobile to go offline
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- steamer
- 492
- 25 May 2022
LG user for 10 years, 24 May 2022Just called Tmobile. They say LG to soon release a software... moreThanks so much for that information, got the phone working again!!
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- Anonymous
- gNE
- 25 May 2022
Didn't work for me. Am I missing something?
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- Anonymous
- Rmc
- 24 May 2022
Rebooting my phone is not working.
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- Anonymous
- XHK
- 24 May 2022
Anonymous, 24 May 2022The following steps can be taken to clear error messages an... moreThis worked. Follow exactly even if "turn off airplane mode" doesnt stop the message from flashing. The directions worked like a charm except for that. Just had to do it 1x. THANK YOU!!!
- J
- Jurg
- Rra
- 24 May 2022
Restarting does NOT WORK!
This is false news from this "trusted source".
- N
- Nh
- IbI
- 24 May 2022
This isnt fixed
- M
- Metro
- IbE
- 24 May 2022
They fixed NOTHING! And now of their "tricks" are any good either!! Useless!!
- U
- Urmom
- qyy
- 24 May 2022
No I live in texas and the problem has not been fixed my phone still shows the error so dont believe this news its all fake
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- Anonymous
- q9F
- 24 May 2022
Also not working for me, either through the restart or any of the "fixes" some people post across the web. Using a LG V30 on Mint Mobile (who uses the T-Mobile network).
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- Anonymous
- Q{t
- 24 May 2022
NO
- H
- Heywoode
- 4@b
- 24 May 2022
Will not buy this type phone again. Trouble started over weekend with the "LG IMS" bullcrap; have "force-stopped" it hundreds of times to no avail and now my voice mail won't work either. At the time LG seemed a decent alternative to the high dollar samsung & iPhones but just craps out after couple years! Buyer Beware what aPoS.
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- Anonymous
- yyK
- 24 May 2022
Anonymous, 24 May 2022Has not been resolved for me either...is anyone seeing a fi... moremine still does not work and i have done everything i have seen so far. What do I do now?
- k
- kevinmcmurtrie
- kN%
- 24 May 2022
T-Mobile branded phones work FAR better than unlocked phones. They get more updates and VoLTE, VoNR, and 5G work correctly. You can remove the carrier lock just by tapping a button.
I still bring my T-Mobile LG Velvet 5G with me sometimes because my Sony Xperia 1 III cellular performance is garbage on all carriers.
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- Anonymous
- vxu
- 24 May 2022
The following steps can be taken to clear error messages and enable calls and text messages.
Ask your customer to restart their device.
Once the device restarts, if the error message still appears, continue to Step 3.
Turn on Airplane Mode. This will stop the error message from showing up repeatedly.
Tap Settings > Apps & notifications > App Info or Settings > General > Apps & notifications > App info depending on the LG device model.
Tap Menu (3 dots upper right-hand corner) > Show system.
In the App info list tap com.lge.ims.rcsprovider.
Tap Storage > Clear Cache > Clear Data, in this order. Tap Back Arrow (upper left-hand corner) > Force Stop.
Customers may need to repeat Step 7. several times to stop the error messages from appearing.
Turn off Airplane Mode.
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- Anonymous
- Ib5
- 24 May 2022
Has not been resolved for me either...is anyone seeing a fix when restarting?
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- Anonymous
- ybj
- 24 May 2022
still broken. 5/24/2022, 11:28 AM Pacific Time
- J
- JMonte
- E1m
- 24 May 2022
This worked for me just an hour ago:
Note: Follow the sequence in order on step 5 or the fix might not work.
Reset IMS services
An adept LG phone owner found and shared a solution on Reddit, and it seems to have worked for many users. Here is what you need to do:
1. Set your LG phone to airplane mode to prevent the error message from popping up over and over.
2. Head to Settings -> Apps & Notifications -> App info.
3. Tap the 3-dot menu in the top right corner and enable show system.
4. Look for com.lge.ims.rcsprovider in the list and tap it.
5. In the detailed overview for this app, hit the following three buttons in order: Clear cache, clear storage/data, and force stop. (Depending on the Android version on your phone, some of these three options may be found under storage information.)
6. You may have to repeat step 5 above multiple times for the problem to fix itself.
7. For good measure, restart your phone.
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- Anonymous
- 63x
- 24 May 2022
This is why I always try to avoid carrier-locked phones as the carrier in question can do changes but ended up giving bugs.
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- Anonymous
- IbI
- 24 May 2022
It has not been resolved.
- L
- LG user for 10 years
- XSM
- 24 May 2022
Just called Tmobile. They say LG to soon release a software patch to fix it. But in the mean-time this trick fixed the issue for me.
Settings --> Apps and Notifications --> App Info -->
see list of all apps on your phone. See three dots on top right. That is the menu for App Info
Click on these 3 vertical dots on top right corner of screen. Select Show System.
Scroll down way down and locate app named "com.lge.ims.rcsprovider"
Click on this app. Then clear cache, and then clear data.
Once successfully done. Bingo.....the error is gone.