Some Sony Xperia Z handsets reportedly suffering sudden death

20 March, 2013
Sony has acknowledged the issue and promises to fix the problem with an upcoming software update.

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  • ?
  • Anonymous
  • nxj
  • 20 Aug 2015

I have had a Z2 for 16 months and for the first time allowed it to get wet on holiday in the pool (all flaps fully sealed). 1 day later it stopped working and kept turning on and off, now the screen is dead. Sony make some good products but I do not like there phones and will not buy another Sony phone.

    • k
    • kimbo
    • fXw
    • 19 Aug 2015

    Sharwan Dudi, 15 Jul 2015My xperia z suddenly getting off and it's not charging or n... moreSony is making good phones but phones giving problems not even in a months time,I did buy my sony xperia z3 cash money not even a month my phone don't want to switch on R9400 down the drain,sony can't don't even try to help

      • S
      • Sandeep
      • u7K
      • 16 Aug 2015

      Sharwan Dudi, 15 Jul 2015My xperia z suddenly getting off and it's not charging or n... morePush on button with volume down

        • b
        • ban
        • 3Jn
        • 16 Aug 2015

        I bought a sony z3 compact 6 weeks ago. I loved the phone but 3 weeks in it crashed, turned off and wouldnt restart. It had sony xperia written on the screen then went blank and kept on doing this repeatedly until i did power button+volume up. I plugged it into the charger and the phone automatically started to try and start itself and dud so after 15 min. Sent it off for repair they found no problem. The day i got it back it happend again. Im trying to now get refunded. Not happy cause really liked the phone

          • ?
          • Anonymous
          • NXm
          • 14 Aug 2015

          Hello everyone, I need your help!
          Last week I went to the beach (I've been waiting for months and months to try real pics underwater!) and with all the claps closed, I took pictures under the SEA water with my Xperia Z3... Um silliness... (don't judge me) like 10-20 minutes later, my phone started to restart(reboot), yet I was not worried, such things happens, but a few seconds after it had restarted, it went off and restarted again. Later on, it was written "SONY" on the screen and it finally and truly went off. I feel really embarrassed and deeply sad, I really love my phone and miss it. It's been 1 week that my brother and I tried to reboot it. We tried EVERYTHING. Fortunately (?) it was showing some signs of life. We connected it to our PC and rebooted it, by pushing Power button+Volume button and sometimes it was vibrating/ charging but during a few seconds only and that positive sign only happened for a day.
          Until now, we keep on trying but nothing... Please help me!

            • t
            • tanveer
            • KI%
            • 11 Aug 2015

            z3 is dead. Why is sony punished his user. Why is sony punished his user.

              • ?
              • Anonymous
              • fjU
              • 09 Aug 2015

              Atwits end with this sudden death issue

                • S
                • Stego
                • prT
                • 02 Aug 2015

                xperiaz3compactprob., 24 Jul 2015Hi!! Guys... i have a same problem here my xperia compact s... moreHello, have you already solved the problem? I have exactly the same experience..

                Thnx..

                  Hello guys, I do need your help: My Xperia Z3 compact got suddenly death. I have read solutions and tried PC companion repair, charger for long, charger for short, many push and hold of the buttons (power, volume up, volume down and combinations), the yellow button under nano SIM, magnetic charger... but not any single response, neither display, nor vibration ever,not led indications and not device detected under PC USB link. Any suggestion? I am wondering whether there is any PC flashing or repairing tool, without phone link detection, that would be my way out of this annoying issue. If you know, please let me know, I like this Z3 compact a lot and don't want to be disappointed.

                    • D
                    • Dhel
                    • yAL
                    • 27 Jul 2015

                    Anonymous, 21 Jun 2015Same problem happen to me also. 1year ago i buy and use z1 ... moreMy sony xperia m2 won't charge. My battery is going te empty soon ..

                      • x
                      • xperiaz3compactprob.
                      • thH
                      • 24 Jul 2015

                      Hi!! Guys... i have a same problem here my xperia compact suddenly turn off after charging... before other remedy its working volume up + power button, the yellow botton near sim card, volume down + power button. Now its not working when i plug it to power source like laptop and others sometimes LED turn red but after 5mins it will be gone... by the way last month i able to connect it my laptop i was able to PC repair using Somy Companion but now since its only red light it can able to connect even though i hold volume down it cant connect... what should i do i want to use my phone guys need your help badly...

                        • s
                        • shabi
                        • uWR
                        • 23 Jul 2015

                        My sony xperia z3 fall in water and water enter inside the mibile . So now its vibrating but screen is still dark... please give me suggestions

                          • s
                          • shabi
                          • uWR
                          • 22 Jul 2015

                          My sony xperia z3 fall in water and water enter inside the mibile . So now its vibrating but screen is still dark... please give me suggestions

                            • a
                            • ade
                            • tDM
                            • 22 Jul 2015

                            Sharwan Dudi, 15 Jul 2015My xperia z suddenly getting off and it's not charging or n... morepush turn off button and volume down

                              • D
                              • AnonD-419776
                              • SiI
                              • 21 Jul 2015

                              I faced problem where my Sony Xperia would not start up or show any life even when charger is plugged in. I tried suggestion of pressing power and volume up button but that did not work. The only thing that worked was to remove the back cover and locate a little yellow button with word 'off' underneath it. I pressed that button for around 5 seconds and the phone vibrated and came alive.

                                • G
                                • Ganesh
                                • uvA
                                • 20 Jul 2015

                                kiran rinya, 10 Jun 2015I bought Z3 6653 two weeks ago and all of a sudden it stopp... moreIf u want sell out ur problematic handset so i want buy

                                  • S
                                  • Sony Fan
                                  • uuy
                                  • 16 Jul 2015

                                  My Xperia Z has rebooting problem same as many posted. It is pure battery problem after an year. I demonstrated to Sony ( Service ) with external poerpack. They dont want to accept it. They go on insisting that motherboard would have failed. I have shown all the functioning including battery is getting charged ( in display ) but really it wont charge as battery is dead.
                                  They refused to take my proof and returned without accepting for rectification. Sony has become cheaters.

                                    • S
                                    • Sharwan Dudi
                                    • U@9
                                    • 15 Jul 2015

                                    My xperia z suddenly getting off and it's not charging or not turning on plz help me to solve this....

                                      • A
                                      • Al
                                      • PNv
                                      • 15 Jul 2015

                                      I have an almost new Z3 compact and same thing has happened. I can access the front screen but it goes blank before I can put the pin in. Screen life is less than 5 seconds...sudden death! I tried the power off / up volume key for 3 vibrations wait 30 seconds and power on for 3 seconds and the fone is on. I can charge and so far I can use it. Anyone any ideas if this is a software update issue with Sony?

                                        • ?
                                        • Anonymous
                                        • J2a
                                        • 11 Jul 2015

                                        del, 05 Jul 2015hey. my xperia z3 compact is about a month old and just die... moremy z3 compact had sudden death issues before... but now working smoothly... i reset thru google account, reset thru sony pc companion, checked my sd card if it has a virus, and lastly patience... a lot... within 1 and a half month of multiple sudden death now its ok.