Better Business Bureau finds T-Mobile to be misleading Americans about 5G in ads
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- jay
- jPr
- 27 Jul 2022
Terrible, utterly terrible. Since the merger, we get virtually zero service at our location and most of the areas that we had when we had sprint. Got the run around from customer service about how "t mobile is still in the process of converting sprint towers into t mobile. BS! Lipstick on a pig is still a pig! whatever! We were sold out because they didn't care enough about the 'little people' and now they will when they realize that we have all left and then it will be too late!
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- Tmobilesux4ever
- IbF
- 24 Jul 2022
Frustrated , 29 Apr 2022I've been with Sprint for 21 years and never ever had ... moreSame exact issue: over and over and now i am over it! Changing to Verizon and putting tmobile and their nightmare way of doing business behind ne.
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- KC84
- k1w
- 23 Jul 2022
Anonymous, 17 Jul 2022Am dumping t mobile asap. Service is almost nonexistent!This thread says it all. I have never been more frustrated and disappointed with a cellular service in my life. A Sprint customer for years, it has been a nightmare since the merger. What a mess. I AM DONE! I cannot send texts to non-iPhone users, and internet and LTE doesn't work. I call T-Mobile for assistance weekly to biweekly and am on hold for over 20 minutes for each call. As I type this, I have been on hold for over 30 minutes.
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- Anonymous
- sbx
- 17 Jul 2022
its me, 15 Jul 2022I'm having the same issue. I looking at switching to ... moreAm dumping t mobile asap. Service is almost nonexistent!
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- its me
- 78x
- 15 Jul 2022
Pissed off, 13 Jul 2022I was a sprint customer for 13 years and when they got boug... moreI'm having the same issue. I looking at switching to verizon when I'm done paying off my phone.
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- Pissed off
- kau
- 13 Jul 2022
I was a sprint customer for 13 years and when they got bought out by T-Mobile my coverage went from being good to horrible I haven’t had no signal at my house for over a month, When I called into customer service all they asked me to do is remove the Sim card and put it back reset my phone do a bunch of dumb things to jump through hoops this is ridiculous their service sucks and I have five phones and I’m leaving
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- Anonymous
- kCg
- 28 Jun 2022
Paul in Indiana , 18 Feb 2022We were Sprint for 15 years. We had to switch to T-Mobile ... moreagree!
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- Anonymous
- D}g
- 25 Jun 2022
Anonymous, 23 Jun 2022Yeah 5G?! Well for about 2 minutes if you're lucky, t... morein texas, hill country! comfort!
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- kjd
- 24 Jun 2022
i have never had such a bad experience with a company i have been a tmobile member for the past 3+ years and never really had a problem i found out tho i have been being bill for a additional line for the whole time when it was supposed to be free. i called in 4 moths ago initially and was told that it would be taken care of and i would be credited for the over charge considering i have been a constant customer and have bought all my phones from you. 3 months ago i had to call again cause my bill was still being charged and nothing was done i was then ensured that it will be handle and a credit will be applied last moth i had to call agan! my bill was not correct and was still being charged i spoke to several supervisors who apologized and again told me about my credit being applied and bill being dropped to correct price. this coming month i checked what my bill is supposed to be and long behold i am still being charged for the 3rd line and no credit. i now called and im told that i will not be having a credit for the money i have been over charged for and that i am at fault for it because i trusted you guys with billing. this experience has been ridiculous. i am now only getting $250 out of the THOUSANDS i have spent with you. The worst part of everything is that i as the upset faithful customer had to call you guy back AGAIN in order to find out that id be getting border line nothing back. and that i was consistently lied to by multiple supervisors and employees i was also told that there was rules set in by lawyers and that i was speaking to the top employee at your company which i doubt cause id like to think after all the business i have given over the years id be taken care of better. I was lied to pushed under the rug and forgotten about for months and as a company all you had to say was " i dont care if that isnt what you want its all i can legally do" and that im at fault. I can promise this much i will never again go out of my way to buy another product from Tmobile again that includes all the phones ive got and birthday presents ive gotten family and friends such as airpods. i will also be spreading this throughout everyone i know and taking my business elsewhere since its not important enough to give me a simple call back.
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- Anonymous
- rU4
- 23 Jun 2022
I cancel my service with t-mobile two months ago and they still charging me also they been charging me for ah phone that I don't have I been calling to customer service and nobody can help this is been going on for two years is very very stressful now they told me that are going to send the bill to collection..
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- Anonymous
- rU4
- 23 Jun 2022
T-mobile is been changing me for a phone that I don't have
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- Anonymous
- IbE
- 23 Jun 2022
Anonymous, 05 Apr 2022Agree. Better not rely on t-mobile if you have an emergency... moreYeah 5G?! Well for about 2 minutes if you're lucky, then drops the signal, comes back LTE for a minute or so, then nothing, then back to 5G. It's the most erratic, unstable network I've ever seen!! Oh, and not just in one place but in Colorado, California, Texas, etc. They need to clean up their act or shut down!!
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- T-Mobile is Lousy
- Ibx
- 21 Jun 2022
I used to be with Sprint and the service was great. I was coerced into switching my phone to T-Mobile and getting a contract, after the merger. I have had nothing but problems with T-mobile. The service is terrible. My new 5-G phone buffers all day long. I don't know how they are going to stay in business. I plan to switch ASAP.
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- Come Back Sprint
- kCW
- 14 Jun 2022
Anonymous, 08 Jun 2022Exact same thing. T-Mobile promised that migration would b... moreI have the same situation. I had been a Sprint customer for 20 years was COERCED to move to t-Mobile with what turns out to be a "fake promotion" to take care of me because of my LOYALTY. It has been a comedy of errors and frustration, and frankly playing catch 22 with my money. They claimed I would receive a free third phone line, which I've NEVER used, yet I'm STILL paying for. The "611 Experts" you call say that you qualify for a "free third line", but their system is set up to OVERRIDE what the 611 Experts put in as "A VALID DESIGNATION, and this is the answer you get time after time with NO SOLUTION!! Frankly, this is a t-Mobile fundamental accounting system problem that t-Mobile MANAGEMENT REFUSES to address - HOLDING, AS YOU CAN SEE HERE, HUNDREDS of CUSTOMERS IN HOSTAGE!! I told them to send me back to Sprint, but I was told that WASN'T an option. It's really ODD that somehow t-Mobile's Accounting System knows how to invoice/charge for stuff, but doesn't know how to APPLY CREDITS. That said, Customers like us are FORCED to pay an INACCURATE monthly INVOICE to ensure NOT to lose our PREPAY discount, so you're now in this continuous loop of being charged and NEVER credited back. I'm tired, Somebody PLEASE help us!!!!
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- Anonymous
- FEC
- 08 Jun 2022
Paul in Indiana , 18 Feb 2022We were Sprint for 15 years. We had to switch to T-Mobile ... moreExact same thing. T-Mobile promised that migration would be smooth, phones would be upgraded and because I was a valued Sprint customer there would be no additional charges for the new phone upgrades. Only charges would be for the plan at $140/month for four lines with taxes and fees included. Lowest bill I’ve seen since is $171 and a couple for $194! Talked to different people each month and must say that they want to keep my business and will take care of it. Then don’t do anything or document the call. I have had one person tell me there is nothing they can do and they don’t even have an escalation department. Thought that was who I had talked to several times ! This company lies through their teeth to get your business then tied you up so bad financially that you can’t get out.
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- Anonymous
- EJh
- 07 Jun 2022
Anonymous, 03 Jun 2022T mobile has made it super difficult to get the virtual cre... moreI’m so disappointed with this company. So much hype about their new business approach. Total horsesh*t.
Just trying to accomplish something relatively simple has turned into hours on the phone. Repeating issue with every new supervisor because notes taken are ignored. They actually said I could downgrade my phone (it’s too heavy) for $500. That’s just to get out of my contract.
Sadly I just signed on 6 weeks ago. Stuck with the shysters for 10 more months. Wish I had read this forum first.
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- JimL
- knA
- 07 Jun 2022
We have had an issue with T-Mobile for all of 2022. We called about an offer on TV, weren't impressed with their customer service, cancelled in the VERY SAME phone call (sorry for shouting) and they've been billing us ever since. After nearly a dozen subsequent phone calls, each of which resulted in a poorly trained/personality challenged individual.
This "customer service rep" had to repeatedly put us on hold, to talk to a supervisor or didn't know what to say. Needless to say, not a single inhabitant of planet earth should do business with this very unprofessional company.
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- Anonymous
- X92
- 03 Jun 2022
T mobile has made it super difficult to get the virtual credit card to pay off old account they lure you in and you have to go thru hoops just to get it in only 30 days then verizon sends a final bill without itemizing it and that is what t mobile wants an itemized bill in order to pay the old phones off since when do you send a final bill with out itemizing and now verizon will not let me on line to get a statement and then I asked verizon to mail it asap because they would not let me get it on line or by email they must be in it together so that I cannot get paid Something weird it is like they both are working together so you cannot get paid??
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- Upset In Louisiana
- IbG
- 02 Jun 2022
Tony, 30 Apr 2022My service is exactly the sameYes, T Mobile Should Be Run Out Of Business. I'm In Louisiana And I've Been Experiencing The Exact Same Problems Snd Explanations From CS As You Have.
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- Tony
- sbh
- 30 Apr 2022
Frustrated , 29 Apr 2022I've been with Sprint for 21 years and never ever had ... moreMy service is exactly the same