Samsung CEO issues formal apology to users over GOS scandal

16 March 2022
The chief exec admitted Samsung did not appreciate customer concerns immediately.

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AnonD-762416, 16 Mar 2022Have you tried writing on the edge of anything? The curve d... moreYes, I do it regurlary with my N10+ :)

The problem still stand : The S Pen sometimes goes 'out' of frame/screen due to the curve. Or there is glare and so on, which doesn't happen in a flat screen. I guess that's why a piece of sheet is flat too ;-)

    • ?
    • Anonymous
    • 3SI
    • 16 Mar 2022

    If they listen, they should really dump that Exynos-way of their's. Many customers in Europe switch to the iPhone or Xiaomi because of Samsung's weird way of selling their 1250$ phone (Ultra 22) only with Exynos in Europe. It's a shame.

      [deleted post]It's not just Korea. The updates are released in waves until everyone has it worldwide. And stop trying to change the topic, your initial argument was that they will continue to do the same thing for years even though it would've been a better idea to just take a minute to read the article instead.

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        • Anonymous
        • Twq
        • 16 Mar 2022

        This "prevention" he is talking about is getting caught.

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          • AnonD-762416
          • Sec
          • 16 Mar 2022

          GregLu, 16 Mar 2022Don't forget the S22 Ultra with a curved screen, where... moreHave you tried writing on the edge of anything? The curve doesn't matter for writing or drawing as you do not do that a millimetre or two from the edge. Here is how using the pen works in real life: You use your fingers to align what you're working on and then you draw or write with the pen. Very similar to how you do on paper with a normal pen. The advantage you get with the S Pen and pinch and zoom combination is, a crazy accurate drawing tool.

            Anonymous, 16 Mar 2022Samsung CEO should also apologise for downgrading their dev... moreDon't forget the S22 Ultra with a curved screen, whereas non 'Note' devices (such as S22 and S22+) come with a flat screen, but no S Pen. Have they tried to write on a curved screen ??? Guess not ... :/

            The missing MicroSD + the fact that pre order from February aren't still shipped from Samsung in Belgium (They prefer to sell 128 & 256 model, not a signel 512 or 1 Tb has left Samsung due to shortage from memory) is a big fail for them. I might even cancel my preorder and keep my Note10+ / going to another brand.

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              • Anonymous
              • nDy
              • 16 Mar 2022

              [deleted post]Maybe this image is from months ago...maybe from 2021

                [deleted post]Because there is a global pandemic going on and many places require you to wear a mask. If you live in a cave, good for you, but us in the real world must sometimes wear them and shareholder meetings are no exception.

                  [deleted post]And why did you reply to yourself twice

                    [deleted post]"Samsung is already issuing a software update for the Galaxy S22 series in South Korea preventing CPU and GPU limitations resulting from GOS. A similar update is expected to arrive to older Galaxy S flagship and tablets"

                    This is written at the end of the article.

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                      • Anonymous
                      • fCC
                      • 16 Mar 2022

                      After their latest flagships miserably failed drop tests, I have decided to avoid Samsung altogether

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                        • James
                        • Tr4
                        • 16 Mar 2022

                        S21 FE is the biggest scam that they made,they remove sd card slot,remove charger,remove freebie case and the pre applied screen protector all for 700$. I swear this is my last samsung phone.

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                          • James
                          • Tr4
                          • 16 Mar 2022

                          He should apologize also for providing the fans s21FE. Its a total failure. Battery backup is very bad,soc efficiency is also very bad. Throttles a lot. Aside from those two issues,the s21FE display also strutters,scolling experience is not smooth. and the worst thing of all is they remove the fan favorite SD card slot. GOS was a big issue for s20FE since the performance on fps games is very bad due to the poor display touch response,but for s21 fe its a good thing,to avoid overheating for the sd and exynos version which are both inefficient.

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                            • Anonymous
                            • JT5
                            • 16 Mar 2022

                            IpsDisplay, 16 Mar 2022You should trust YouTube reviewers because they offer piece... moreYoutubers basically read specs.

                            I had read and watched all possible reviews about my current phone.
                            None of them said 15% of the stuff phone has.
                            Stuff I had no idea until phone arrived at my home.

                            This is why people assume all phones with oled are using oled from samsung. When there are other 4 companies that supply oled for mobile (not counting Sharp that only is present on own phones).
                            This is why people think all storage/ram are samsung, when there are more suppliers.
                            Sony, Samsung and Omnivision are not only suppliers of image sensors.

                            - Screen: it is more than resolution, brightness and refresh rate.

                            - camera: Pathetic to hear only about colour and detail in shadows and people praising oversharpening like it is real detail. Even worse to see comparison of sensors with different sizes, cameras using different focal lengths.

                            Battery : always ignore that screen size, screen resolution and colour depth have huge impact on battery endurance. Then you see fools on comments talking about optmization.

                            Also, they need to stop making people believe 4K@60 makes video better quality compared to 4K@30. It just has different purpose, just like using 4K@120.
                            Everything you watch on tv was recorded at 24 , 25 or 30fps.

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                              • Anonymous
                              • CGH
                              • 16 Mar 2022

                              Again I don't know why people give so much attention to benchmarking scores
                              Every phone out there finds a way to squeeze more performance during a benchmark and throttle during normal phone usage
                              Apple does it, OnePlus does it, Huawei does it, every phone OEM out there does it so I don't get why Samsung is getting heat for this

                                AnonD-1042521, 16 Mar 2022Is too late now. But still, in the past they put in the b... morei don't give a shit about flagships, scummy is removing the charger from all phones regardless of their price, so if you buy one their phones that are releasing this year, you will only get a small box just like you get with s21/s22.

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                                  • Anonymous
                                  • JT5
                                  • 16 Mar 2022

                                  Anonymous, 16 Mar 2022Tons of people?! It will be exactly like previous year: low... moreSamsung can easily sell more than 2 million devices of S series within first month.
                                  Then sales slow down as days go by.
                                  How many would not buy if reviews had talked about this situation?

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                                    • Anonymous
                                    • JT5
                                    • 16 Mar 2022

                                    Shadocx, 16 Mar 2022The S22 Ultra is 2mm shorter but they downgraded both telep... moreDowngrade cameras only make cam bump thinner.
                                    From 1/3.2" to 1/3.4 the space saved is not even 3mm2 for each camera.

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                                      • AnonD-1042521
                                      • ppq
                                      • 16 Mar 2022

                                      notafanboy, 16 Mar 2022Most of the things you read about the Pixels is not true or... moreWhy would they do that though? Is not that Pixel have a large portion of the market for smartphones. They don't even have that big of an image, compared to Samsung, Apple or Xiaomi for example.
                                      What I mean is, people will lie or exaggerate about this things, in the case of more established players, to try to bring them down. If you are already down or you don't have that big of a market share, what's the point? In my opinion, I think most of those complaints are real.

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                                        • Anonymous
                                        • JT5
                                        • 16 Mar 2022

                                        rRadD, 16 Mar 2022I prefer Huawei and Xiaomi's Game Optimization approac... moreApps are not equal for android and iOS.