Nokia XR20
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Nokia XR20

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  • ?
  • Anonymous
  • vbQ
  • 06 Jul 2022

Finally, after numerous followups via e-mail and calls, Nokia (India) has replaced the faulty charger with a new one. The people at the Mumbai service centre which is a multi-brand service centre were polite and understanding. I was told a replacement takes one week once the job-sheet is made out and it would not be repaired but would be a new one. Unfortunately, the charger that came as a replacement within one week was of the wrong wattage (5V~1A) which I noticed before accepting the replacement. On bringing it to their notice immediately, they verified it with the faulty charger and said they would replace it and it would take another week.
However, it was nearly after three weeks and more correspondence via calls, on WhatsApp and e-mails to the service centre that I was informed that the correct replacement (5V~2A) had come and I should collect it.
So finally my tryst for the faulty charger replacement ended on 1st July and I am thankful to the staff of the service centre and the last Customer Care Executive who attended my grievance.

My sincere thanks to GSMarena too for sharing my plight.

    • C
    • Carol
    • mek
    • 05 Jul 2022

    Anonymous, 19 May 2022Purchased an expensive Nokia XR20 in February from a repute... moreIi would blame it on your locals, as this type of ugly behavior happens mostly in your country so i would complain streight to Nokia headquarters in Finland, if i were you, under waranty they have to change the charger.

      • C
      • Carol
      • mek
      • 05 Jul 2022

      Huya, 17 Jun 2022248 GRAM! it's brick category, heavy enough to hit you... moreYou probably never lifted a brick, and by your comment, you would also not be able to lift one. Instead of laughing, i would do some sport if i were you, as for most of the 3 year olds, to lift 300 Grams is like holding a feder... just saying.

        • ?
        • Anonymous
        • ptT
        • 27 Jun 2022

        Fidi, 19 May 2022Hi GSM Arena team, can you review this phone (Nokia XR20)? ... moreSadly that's not gonna happen but look for reviews on YouTube

          • ?
          • Anonymous
          • ptT
          • 27 Jun 2022

          Definitely best smartphone for construction workers

            • H
            • Huya
            • xjH
            • 17 Jun 2022

            248 GRAM! it's brick category, heavy enough to hit your head 😂😂😂

              • B
              • Brian
              • mFd
              • 16 Jun 2022

              Bharat243, 26 May 2022SD 480 is a bummer. What happened to Brains in Nokia? I app... moreThe Snapdragon 480 is on the same level with the Snapdragon 720g interns of performance, don't let it's name deceive you, the only thing I don't like about this phone is the lack of a high refresh rate.

                • ?
                • Anonymous
                • MiQ
                • 06 Jun 2022

                how is android 12 running on this phone is it good

                  • ?
                  • Anonymous
                  • tZj
                  • 04 Jun 2022

                  Teh, 07 Apr 2022I love this phone! Wonder where can I get one in Malaysia? ... moreHi. You Can dm me if you want buy.. I got one with sealed box. and free gift too

                    • Q
                    • Question
                    • yJt
                    • 29 May 2022

                    I have a question, how long does it take to charge from zero to 100%? And what is a good third party fast charger for this phone?

                      • ?
                      • Anonymous
                      • gLT
                      • 29 May 2022

                      Bharat243, 26 May 2022SD 480 is a bummer. What happened to Brains in Nokia? I app... moreWith that attitude, you were rightfully not hired.

                        • S
                        • Steve
                        • nFg
                        • 26 May 2022

                        For info this phone uses - Quick Charge 4.0 & Qi wireless charging according to official Nokia specs - https://www.nokia.com/phones/en_gb/nokia-xr-20/specs?sku=VMA750Y9FI1CN0

                        not yet listed in the specs here

                          SD 480 is a bummer. What happened to Brains in Nokia? I applied Nokia jobs, they didn't hire me. I guess their hiring team is ****. Downfall of Nokia still continues. Change the way you hire or change your hiring team. A Nokia Fanboy.

                            • E
                            • Ernesto C.T
                            • 64i
                            • 24 May 2022

                            Formidable smartphone and ideal to have when you work in construction. It's extremely solid
                            it fell from 1m a couple of times and nothing besides some scuffs. I don't even use a case because it's already a large phone. This phone easily lasts a lifetime if not for the non removable battery but despite that this phone is formidable.

                              • J
                              • Jmi
                              • XZQ
                              • 21 May 2022

                              Hi guys can you please post full review of this Nokia xr20.

                                • j
                                • jpn8
                                • SYq
                                • 20 May 2022

                                Fidi, 19 May 2022Hi GSM Arena team, can you review this phone (Nokia XR20)? ... moreYes please would be nice but it's not gonna happen because the phone is out for some time already.

                                  • ?
                                  • Anonymous
                                  • vbQ
                                  • 19 May 2022

                                  Purchased an expensive Nokia XR20 in February from a reputed retail offline store this year and the power adapter stopped working last week... in just 3 months (under warranty period of 6 months).
                                  Wrote to Nokia Customer Care by email and instead of a single person attending to the grievance and resolving it, the matter is like a call centre where different executives respond each time, with the second reply to my email being generic and responding with a suggestion to buy extended warranty/insurance for the device!!
                                  An accessory (original power adapter) supplied with the phone in the box has failed under warranty and instead of saying they will replace it, they want to sell extended warranty/insurance for the product. What is the customer support executive at Nokia thinking?? I am also told there is no replacement policy but simply repair.
                                  There are only 2 Nokia Care Centres for a big city like Mumbai. Travelling to anyone will take half a day and half the cost of a new generic power adapter. Doesn't make sense to waste time and money to have a power adapter repaired.
                                  Completely disappointed and let down by Nokia (HMD Global).

                                    • F
                                    • Fidi
                                    • xhp
                                    • 19 May 2022

                                    Hi GSM Arena team, can you review this phone (Nokia XR20)?
                                    thank you so much, regards.

                                      • ?
                                      • Anonymous
                                      • ptT
                                      • 09 May 2022

                                      Anonymous, 18 Apr 2022Yeah. I switched to gesture navigation. It's improved ... moreDo you have android 12 or 11 and if you use 12 are there any differences in gesture navigation comparedto 11?

                                        • i
                                        • ibnfahmi
                                        • XI@
                                        • 30 Apr 2022

                                        RI, 19 Apr 2022The best mobile ever made! Now with Android 12 working smoo... moreWhich region do you live in? mine didn't receive android 12 yet?