Samsung Galaxy Note9
- m
- ml
- vaN
- 20 Jul 2020
ml, 20 Jul 2020ok , will see what happens ! Thanks mate !Ok , so I called Samsung service center as was told that "since the unit is OUT OF WARRANTY, they need to seek approval from Samsung ( I assume higher-ups ) for the screen, or whatever part it is that was broken by the update, to be repaired/replaced free of charge "- IF it is approved, that is .
Now comes the caveat , I need to leave my phone with them ( service center ) for up to 2 weeks before Samsung can act on it ! Told them I was willing to pay the "diagnostic fee" of P350 ( $7) , as long as I can have my phone back right away so I can use it while they are waiting for Samsung's reply , but was told that they CANNOT since their system will "cancel / close" the file once I pay the diagnostic fee and "check out" my phone !
A self-respecting reputable company would have taken the initiative to proactively inform the affected parties to have their units fixed free of charge ( like car manufacturers do ) or be issuing recall orders since it was their "UPDATE" that broke it in the first place and now instead of helping they seem to be making things difficult for us ! !!!!!!! CAVEAT EMPTOR EVERYONE !!!!!!!!!
- m
- ml
- vaN
- 20 Jul 2020
NiveR, 19 Jul 2020Yes. In India they are fixing it from July 1st .You can che... moreok , will see what happens ! Thanks mate !
- N
- NiveR
- uwu
- 19 Jul 2020
ml, 19 Jul 2020you sure about this ? i will try to contact samsung philip... moreYes. In India they are fixing it from July 1st .You can check in your country service centre.
- m
- ml
- vaN
- 19 Jul 2020
Nive, 19 Jul 2020You can fix it for free from Samsung service centre. Those ... moreyou sure about this ? i will try to contact samsung philippines about this and see what they say.
- ?
- Anonymous
- pN4
- 19 Jul 2020
I was told to got to a service center as well for my S10 Lite. They say there was no software error found. Top of my screen is green instead of grey and black. They fixed it on the S20 line and broke every other model like S9, Note9, A71, S10 Lite and Note 10 Lite. Now they act like there is no issue?
- N
- Nive
- uwu
- 19 Jul 2020
ml, 18 Jul 2020samsung is running a SCAM !!!! first they break it then the... moreYou can fix it for free from Samsung service centre. Those guys acknowledge the issue from their end and have sent email communication to all service centres to fix display issue in note9 free of cost. I got it fixed this week.
- N
- Nive
- uwu
- 19 Jul 2020
I had similar issue with note9. Contacted service head regarding the issue. They have promised to fix the display free of cost and similar note has been emailed to all authorised Samsung service centres in month of July. Have given my mobile to centre for the fix. You can try doing that. Hope this helps.
- Z
- Zero
- sxs
- 19 Jul 2020
Anonymous, 15 Jul 2020I just updated my Note 9 to Android 10, works pretty good, ... moreTrue. Maybe the screen issue is just in other variants. I'm using XTC and didn't have any issues with the latest update. In fact it improves my phone's performance and battery life. Even it's camera is a bit clearer now.
- m
- ml
- vaN
- 18 Jul 2020
SumWag, 18 Jul 2020My note 9 also having that display issue. I contacted a sur... moresamsung is running a SCAM !!!! first they break it then they ask you to pay them to fix it !!!!
- S
- SumWag
- v{u
- 18 Jul 2020
abdallah25, 05 Jul 2020Did they fix the green screen problem? I don't wanna u... moreMy note 9 also having that display issue. I contacted a survice center and they said screen has to be replaced. And it costs around 300$.
- S
- SumWag
- v{u
- 18 Jul 2020
jingjing, 06 Jul 2020I'm planning on buying one. is it a good buy? please h... moreyes it WAS a good phone untill the March update received. Since then my phone's having display issues + overheating. Contacted a survice center and they said the display has to be replaced. Google, "galaxy note 9 display issue".
- M
- Mad
- ypY
- 16 Jul 2020
Anonymous, 15 Jul 2020I just updated my Note 9 to Android 10, works pretty good, ... moreHi
Is it exynos or Snapdragon.... Which country???
- ?
- Anonymous
- Nue
- 15 Jul 2020
I just updated my Note 9 to Android 10, works pretty good, was little bit afraid cos of some negative opinions I read here. My battery now last long than before. Added more features.
- H
- Hk
- X}q
- 15 Jul 2020
I am note user since note 3 and now note 9. I am having the same lcd issue for few months hoping that samsung will solve this with the june/july software update but seems the latest update now still not solving the issue. service center only give option to change the lcd. my phone never drop or hit something that cause the lcd broken so i don't wish to pay for that!
Very disappointed. i will never buy note anymore.
- m
- ml
- vaN
- 13 Jul 2020
SmartPhoneUser0707, 13 Jul 2020i also have the screen issue..it started after 1 month my w... moreyes same here . I am NOT buying another expensive "flagship" phone or device ( they also "updated" and slowed down my perfectly good running tab S3 a while back ) from them ever again ! - keeping quiet in the face of all these complaints ? - its Shameless !
- S
- SmartPhoneUser0707
- ib4
- 13 Jul 2020
i also have the screen issue..it started after 1 month my warranty end..i get a new update and then my phone got very hot when playing games..its not like that before..i try to reset..but the problem still there..a few weeks later i got a new update again but it didnt fix the problem either..since this is the only phone i have i take it to the service center and they said it was the lcd..so i gei it fix for rm860 its around 210$ now the phone is good..maybe in the future i will change to another brand..sorry for my bad english
- j
- jj
- sxr
- 12 Jul 2020
maybe file class action suit for all affected users,samsung users dont deserve to be maltreated by their either faulty patches and updates,since their faulty updates only appears when they are about to release a new device,meaning these are all intentional without a doubt.
- k
- km
- sxr
- 12 Jul 2020
maybe samsung is intentionally degrading their devices like what they did on my note4 and tab s1,both receive their latest faulty update making them both easily drain battery,overheating.there must be something wrong with samsung itself.
- m
- ml
- vaN
- 11 Jul 2020
like I said in my previous posts , I went from Note 3 to 5 to 9 , and its Looking like this is where it ends ! For being a member of such a big Chaebol , I find their continuous silence on this issue almost shameful , frankly .
- m
- ml
- vaN
- 11 Jul 2020
Anonymous, 10 Jul 2020About march 2020 patch. We’ve lauded Samsung for improving... moreWell Said !!! Thank you very much for speaking up for us affected ones . People , specially propective buyers, should be made aware of what happened and the continuous silence on the part of Samsung , which speaks volumes of their brand's aftersales philosophy and culture , so again and hopefully in chorus this time , CAVEAT EMPTOR !!!